Summary
Overview
Work History
Education
Skills
Timeline
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SHAKIA PREASE

Greenville,SC

Summary

Quality assurance professional with proven track record in software testing and defect management. Known for collaborative approach and commitment to delivering high-quality results. Trusted team member who adapts to evolving project requirements, utilizing strong attention to detail and analytical skills.

Experienced with software testing methodologies, defect tracking, and quality assurance processes. Utilizes systematic approach to identify and resolve defects, ensuring product reliability. Track record of collaborating effectively with development teams to enhance software quality.

Overview

9
9
years of professional experience

Work History

CSR

TransCom
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Quality Assurance Analyst

Majorel
02.2022 - 04.2024
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

CSR

Majorel
02.2021 - 02.2022
  • providing customers with technical support for their Apple products.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Help Desk Support

Blackboard Student Services
11.2016 - 05.2017
  • Conducted periodic reviews of help desk support processes, adapting and updating as needed to accommodate changing technology and user needs.
  • Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.

Education

High School Diploma - Some College

Berea High School
06-2013

Skills

  • Quality assurance
  • Data analysis
  • Quality processes
  • Issue resolution
  • Mentoring and training

Timeline

CSR

TransCom
05.2024 - Current

Quality Assurance Analyst

Majorel
02.2022 - 04.2024

CSR

Majorel
02.2021 - 02.2022

Help Desk Support

Blackboard Student Services
11.2016 - 05.2017

High School Diploma - Some College

Berea High School

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