Shakia Turner
Northport
Summary
Goal-oriented professional with a strong focus on complaint resolution and customer satisfaction. Proven ability to enhance service delivery and operational efficiency through effective team collaboration.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Customer Sales Representative
Xfinity Comcast
Tuscaloosa, AL
04.2025 - Current
- Assisted at least thirty customers a day in selecting products and services to meet their needs.
- Processed hundreds of sales transactions efficiently using POS systems.
- Resolved customer inquiries and issues, enhancing satisfaction levels.
- Educated hundreds of customers on service features and benefits to promote usage.
Night Auditor
The Alamite, Tuscaloosa, A Tribute Portfolio Hotel
Tuscaloosa, AL
03.2023 - 04.2025
- Managed nightly financial audits, ensuring accuracy and compliance with hotel policies.
- Processed guest check-ins and check-outs, providing excellent customer service during late hours.
- Reconciled daily cash flow and prepared financial reports for management review.
- Conducted inventory checks of supplies and amenities to maintain operational efficiency.
Night Auditor
Home 2 Suites
Tuscaloosa, AL
02.2022 - 03.2023
- Supervised front desk staff during overnight shifts, ensuring smooth operations and resolving issues.
- Implemented process improvements that enhanced accuracy in financial reporting procedures.
- Trained new team members on auditing processes and customer service protocols effectively.
- Collaborated with management to identify trends in guest feedback, driving service enhancements.
Night Auditor
Greystone Inn & Suites
Vance, AL
09.2021 - 02.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Associate of Applied Science - Physical Therapist Assistant
Jefferson State Community College
Birmingham, AL05-2028
No Degree - Massage Therapy
Virginia College Of Birmingham
Birmingham08-2016
Skills
- Complaint resolution
- Product knowledge
- Performance tracking
- Goal-oriented mindset
- Patience and resilience
- Company policies
- Delivery management
- Customer needs assessment
- Negotiation trained
- Inbound call management
- Hospitality and accommodation
- Excellent communication
Accomplishments
- Supervised team of four staff members.
- Achieved Certification Of Recognition by completing numerous business mobile sales with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved 120% sales revenue through effectively helping customers meet their needs.
Certification
- Licensed Massage Therapist - 4 Years
- Certified Night Auditor - Greystone Inn & Suites, Home 2 Suites, and The Alamite, A Tribute Portfolio Hotel
- Top Performer - Comcast Business Mobile
Top Performer Of Business Mobile
In the entire "Big South Region" I was able to secure the most business mobile sales for the month of September 2025 through hard work and resilience.
Languages
English
Native or Bilingual
Timeline
Customer Sales Representative
Xfinity Comcast
04.2025 - Current
Night Auditor
The Alamite, Tuscaloosa, A Tribute Portfolio Hotel
03.2023 - 04.2025
Night Auditor
Home 2 Suites
02.2022 - 03.2023
Night Auditor
Greystone Inn & Suites
09.2021 - 02.2022
Associate of Applied Science - Physical Therapist Assistant
Jefferson State Community College
No Degree - Massage Therapy
Virginia College Of Birmingham