Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Shakia  Waldsmith

Shakia Waldsmith

Villa Park

Summary

Dedicated Customer Service Representative with a proven ability to resolve complaints efficiently. Expertise in order processing and enhancing customer satisfaction through empathetic communication.

Professional customer service representative skilled in order processing and conflict resolution. Known for addressing customer inquiries with empathy and efficiency. Seeking to leverage these strengths to enhance customer experiences and drive operational success.

Dynamic customer service professional with strong skills in order processing and conflict resolution. Committed to delivering exceptional service and resolving issues with professionalism. Eager to contribute to improved customer satisfaction and business outcomes.

Overview

2
2
years of professional experience
2024
2024
years of post-secondary education

Work History

Customer Service Representative

Amazon.Inc
Villa Park
09.2023 - 12.2025
  • Assisted customers with inquiries regarding products and services.
  • Processed orders and returns efficiently using internal systems.
  • Resolved customer complaints with empathy and professionalism.

Education

Associate of Science -

Rasmussen College
Romeo , IL
01.2024 - 12.2025

GED
Villa Park, IL

Skills

  • Customer service
  • Order processing
  • Conflict resolution
  • Data entry

Languages

Spanish
Professional

Timeline

Associate of Science -

Rasmussen College
01.2024 - 12.2025

Customer Service Representative

Amazon.Inc
09.2023 - 12.2025

GED
Shakia Waldsmith
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