Zendesk
Hi, I’m
Shakiah Trevino
Junior Data Analyst
Merrillville,US
I teach myself because I believe in my own potential.
Shakiah Trevino
Summary
Enthusiastic Junior Data Analyst with a background in customer experience and a curiosity for turning data into actionable insights. Proficient in SQL, Tableau, Python, and PowerBI. Known for my strong communication skills, collaborative spirit and making data make sense. Currently learning more about product management and analysis.
Overview
5
years of professional experience
3
Certifications
Work History
The Flex Co.
Customer Experience Agent
11.2022 - 08.2024
Job overview
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling/ live chat times, contributing to the overall success of the department.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Investigated customer complaints and escalated issues to address critical requests.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
Ventura Foods
QA Technician
07.2019 - 10.2019
Job overview
- Analyzed product quality data and ensured compliance through physical and chemical testing
- Maintained accurate lab records and followed Good Laboratory Practices (GLP) in a fast-paced food manufacturing environment
- Conducted microbiological testing on food production tanks and the final product samples to ensure compliance with safety and quality standards
- Communicated results of microbiological testing to batch mixer for further action
Schepel Cadillac
Business Development Representative
02.2019 - 05.2019
Job overview
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Computer Science
12-2026
University Overview
- Relevant Coursework: Structured Database Environments & Data Policy and Decision Making
Skills
Database research
Experience optimization
Data evaluation
Account management
Understanding customer needs
Decision-making
Record keeping
Analytical skills
Certification
Google Data Analytics Professional Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Gorgias
Jira
Notion
Tableau
PowerBI
Interests
Coding
Cloud Computing
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancement401k matchStock Options / Equity / Profit SharingFlexible work hoursWork from home optionPaid time offCompany CulturePaid sick leaveLanguages
English
Native or Bilingual
Timeline
Customer Experience Agent
The Flex Co.
11.2022 - 08.2024
QA Technician
Ventura Foods
07.2019 - 10.2019
Business Development Representative
Schepel Cadillac
02.2019 - 05.2019
Southern New Hampshire University
Bachelor of Science from Computer Science