SHAKIA LITTLE
Trenton,USA
Summary
- 10 Years Expr Management Support
- Analysis
- Project Coordination
- Workflow Planning
- Records Management
Overview
19
19
years of professional experience
Work History
Shift Manager
Arc Mercer
Trenton
03.2022 - Current
- Provide daily care and support to clients, ensuring their safety and well-being.
- Assist clients with personal hygiene, meals, and mobility, enhancing their quality of life.
- Monitor and document clients' health status, reporting changes to medical staff for timely interventions.
- Develop strong relationships with clients and their families, fostering trust and communication.
- Implemented personalized care plans, enhancing clients’ independence and overall well-being through tailored support and encouragement.
- Developed creative engagement activities, stimulating clients' cognitive functions and promoting social interaction within care settings.
- Deliver comprehensive daily care, including assistance with personal hygiene, meals, and mobility, significantly improving clients' quality of life.
Clerk/Typist
Mercer County Board of Social Services
Trenton, NJ
04.2011 - Current
- Enhanced communication on any and all issues and concerns.
- Answer queries by searching and retrieving files.
- Update file information.
- Process all incoming and outgoing correspondence.
- Perform data entry.
- Add new files to archives.
- Modify or purge
- Processed customer orders efficiently, ensuring accurate data entry and timely fulfillment.
- Maintained organized filing systems, supporting quick retrieval of documents and information.
- Responded to client inquiries promptly, providing exceptional service and support to enhance satisfaction.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Receptionist Assistant
Princeton Medical System
Princeton, NJ
03.2007 - 01.2011
- Checking patients In/Out
- Scheduling appointment for 16 doctors
- Billing cpt & Coding
- Patient Relations Pharmacology for Health Professionals
- Records maintenance Software Applications in Healthcare Coding and Classification Systems
- Maintained office supply inventory for department of 45+ personnel staff;
- Prepared travel arrangements and meeting calendars for senior medical staff;
- Coordinated special events including departmental picnic, offsite management meetings, and other events.
Education
Executive Secretarial Diploma - undefined
Mercer County College
West Windsor, NJSkills
- Microsoft Outlook (Experienced), Word (Experienced), Excel (Skillful), PowerPoint, Adobe Acrobat, Photoshop, SAP, Oracle, Lotus Notes, WebEx, SPSS, CRM
ADDITIONAL INFORMATION
- EXPERIENCE
- MERCER COUNTY BOARD OF SOCAIL SERVICES – Trenton, NJ
- April, 2011-Present
- Senior Records Coordinator
- Assist in-house sensitive records for preparing Summary Judgments and organization cohesiveness
- Participates as a team member utilizing a collaborative style to achieve mutual goals
- Provides proactive, creative cross-functional thinking and ideas to enhance service to business office processes
- Utilized relationship-building and follow-up skills to establish contacts with the various county offices of the State of New Jersey various divisions, which lead to shortened turnaround time for obtaining information
- Enhanced communication on any and all issues and concerns
- Answer queries by searching and retrieving files
- Update file information
- Process all incoming and outgoing correspondence
- Perform data entry
- Add new files to archives
- Modify or purge entries
- Prepared meeting materials and administrative assistance to for Senior Director’s management meeting 24 hours prior to deadline
- Fostered and maintained relationship-building with Mercer County Civil and Supreme Court staff in order to obtain necessary information
- Princeton Medical System (Witherspoon St. Princeton NJ)—Princeton, NJ
- March 2007-2011
- Senior/Medical Unit Administrative Assistant
- Checking patients In/Out
- Scheduling appointment for 16 doctors
- Billing cpt & Coding
- Patient Relations
- Pharmacology for Health Professionals
- Records maintenance
- Software Applications in Healthcare Coding and Classification Systems
- Maintained office supply inventory for department of 45 +personnel staff
- Prepared travel arrangements and meeting calendars for senior medical staff
- Coordinated special events including departmental picnic, offsite management meetings, and other events
- Alterra Clearbridge Nursing Facility –Hamilton, NJ
- May 2002-2006
- Executive Assistant
- Pro-actively communicate with other administrative personnel to help with time-sensitive projects
- Provide professional support for the President in working with Board of Directors, Committees, donors, community groups and organizations
- Coordinate special projects as assigned by the President
- Manage all preparations for Board, Executive and Governance Committee meetings as well as staff meetings including: scheduling; crafting of all presentation materials; obtaining materials from staff; communications with Board and committees, and
- Prepare minutes for the Ordered office supplies for staff
Timeline
Shift Manager
Arc Mercer
03.2022 - Current
Clerk/Typist
Mercer County Board of Social Services
04.2011 - Current
Receptionist Assistant
Princeton Medical System
03.2007 - 01.2011
Executive Secretarial Diploma - undefined
Mercer County College