Shakiera Cooks
Montgomery ,AL
Summary
Dynamic receptionist with proven success at Jackson Clinic, enhancing patient satisfaction through optimized appointment scheduling and streamlined operations. Leveraged strong organizational skills and customer relations to resolve inquiries Skilled in multitasking and maintaining a welcoming environment.
Overview
10
10
years of professional experience
Work History
Receptionist
Jackson Clinic
Montgomery Al
02.2023 - Current
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments, optimizing clinic workflow and patient satisfaction.
- Maintained patient records with attention to detail and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Implemented organizational improvements that streamlined front desk operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Account Specialist
Direct Tv
Montgomery, AL
08.2021 - 02.2023
- Managed customer accounts, ensuring accurate billing and service adjustments.
- Assisted in resolving customer inquiries and technical issues to enhance satisfaction.
- Coordinated communication between departments to streamline account management processes.
- Analyzed account data to identify trends and recommend service improvements.
Banking Customer Service Representative
SYKES
Montgomery, AL
07.2016 - 08.2021
- Assisted customers with account inquiries and transactions, ensuring accurate information delivery.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed deposits, withdrawals, and transfers while maintaining compliance with banking regulations.
- Utilized customer relationship management tools to track interactions and improve service quality.
Education
High School Diploma -
Trenholm
Montgomery, ALSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
Timeline
Receptionist
Jackson Clinic
02.2023 - Current
Account Specialist
Direct Tv
08.2021 - 02.2023
Banking Customer Service Representative
SYKES
07.2016 - 08.2021
High School Diploma -
Trenholm