Shakila quimby
Jesup,GA
Summary
Dedicated healthcare support professional with 4+ years of experience in administrative operations, medical records management, and scheduling. Skilled in handling patient information, coordinating schedules, and ensuring compliance with HIPAA regulations. Adept at utilizing electronic health records (EHR) systems, Microsoft Office Suite, and problem-solving to optimize efficiency in healthcare environments. Passionate about supporting healthcare teams by providing excellent administrative and customer service support.
Overview
7
7
years of professional experience
Work History
Utilization Management Coordinator (Temporary)
Rocky Mountain Health Plans
Remote
10.2024 - Current
- Manage prior authorization requests, ensuring timely approvals and compliance with regulations.
- Maintain accurate documentation in EHR systems and Microsoft Office tools.
- Conduct daily audits to uphold quality assurance standards and improve workflow efficiency.
Health Information Specialist
Datavant
Remote
01.2023 - 08.2024
- Processed 50+ release-of-information (ROI) requests daily while ensuring HIPAA compliance
- Reviewed patient records for accuracy and maintained database integrity
- Utilized advanced Excel functions for data tracking, reporting, and workflow optimization
Front Desk Receptionist
Low Country Eye Care
Hinesville, GA
08.2022 - 01.2023
- Managed patient scheduling and maintained organized appointment records
- Improved office scheduling efficiency by 25% and reduced supply costs by 30%
- Provided excellent customer service, resolving patient concerns effectively
Medical Office Receptionist (Contract)
Express Employment
Brunswick, GA
11.2020 - 07.2022
- Scheduled patient appointments, maintaining a high level of organization
- Streamlined front-desk operations, improving efficiency and patient flow
- Maintained a 95% satisfaction rate for call handling and patient assistance
Call Center Representative
Radial
Brunswick, GA
02.2019 - 11.2020
- Handled 70+ calls daily, achieving a 90% first-call resolution rate
- Utilized CRM systems to enhance customer experience and case resolution
- Met or exceeded call volume, speed, and accuracy benchmarks consistently
Case Manager
Pineland Behavioral Health
Statesboro, GA
01.2018 - 02.2019
- Assisted clients in accessing community resources and support services
- Monitored cases, adapting strategies to meet changing client needs
- Maintained strict confidentiality and compliance with case documentation
Education
Bachelor of Science - Sociology
Georgia Southern University
Statesboro, GA07.2017
Skills
- Medical Scheduling & Calendar Management
- Utilization Management Support
- Electronic Health Records (EHR) Management
- HIPAA & Patient Confidentiality Compliance
- Data Entry & Documentation Accuracy
- Microsoft Office Suite (Word, Excel, Outlook)
- Strong Organizational & Time Management Skills
- Insurance Verification & Prior Authorization
- Customer Service & Problem Resolution
- Effective Verbal & Written Communication
Timeline
Utilization Management Coordinator (Temporary)
Rocky Mountain Health Plans
10.2024 - Current
Health Information Specialist
Datavant
01.2023 - 08.2024
Front Desk Receptionist
Low Country Eye Care
08.2022 - 01.2023
Medical Office Receptionist (Contract)
Express Employment
11.2020 - 07.2022
Call Center Representative
Radial
02.2019 - 11.2020
Case Manager
Pineland Behavioral Health
01.2018 - 02.2019
Bachelor of Science - Sociology
Georgia Southern University
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