Shakima Lewis
Dublin,Ga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support while also being proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Seamstress
Self-Employed
Dublin, GA
01.2017 - Current
- Operate at home business using excel, and knowledge gained from experience to provide services in custom clothing, design, alterations, and tailoring
- Provides timely service in pair with quality control and effective communication with clientele to ensure quality customer service and satisfaction
- Creates schedules, data analysis sheets, invoices etc.
- Using excel to track and organize business transactions.
- Generated seaming, hemming and alterations revenue by scheduling consultations and appointment to meet 100% of sales goals.
- Performed custom bridal gown fittings and completed alterations with eye toward quality and sense of urgency.
- Assessed tuxedos and suits for fit and pinned altering folds or marks on cloth at seams, darts and necklines to indicate tailoring and alterations to be made.
- Dealt directly with vendors to address any damaged or incorrect orders.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Sewing Machine
YKK
Macon, Georgia
12.2021 - 08.2022
- Operating 8 to 15 sewing machines and inspecting quality of product that was produced
- Read machine codes and trouble shoot equipment in event of malfunction to ensure top production.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Conducted routine sewing machine maintenance, lubrication, belt changes, and lint removal.
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
RETAIL REMODELING
Tab Retail Remodeling
Dublin, Georgia
10.2018 - 10.2019
- Required traveling to various locations to install new equipment, shelving, and re-mod store items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Tracked down hard-to-find merchandise at diverse locations.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Increased productivity by actively leading co-workers to work harder through actions
Warehouse Material Handler
Best Buy
Dublin, Georgia
08.2017 - 12.2017
- Exceeded production goals
- Processed over 100 shipments per hour
- Material handler responsibilities consisted of effectively achieving and exceeding production goals while maintaining safe environments and proper handling, receiving, processing, labeling, and packaging products before sending them to be shipped without any damages promptly.
- Observed safety procedures and practices to prevent injury.
- Operated material handling equipment to receive and ship freight.
- Verified inventory computations by comparing to physical counts and investigating discrepancies to adjust errors.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Leveraged forklift, hand truck or electric dolly to move or stack materials.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Worked closely with teammates to coordinate tasks and support safety.
- Accurately recorded number of units handled and moved daily on production sheet.
- Instructed forklift operators moving loads from warehouse to production staging area.
- Secured items after loading onto trucks to prevent damage from shifting or falling.
- Strictly followed safety and quality protocols to protect workers and prevent damage to goods.
Correctional Officer
Georgia Department Of Corrections
Forsyth, Georgia
10.2013 - 01.2015
- Correctional Officer II position at Phillips State Prison required mental health certification, C.P.R certification, use of chemical agents’ certification, use of deadly force certification and post certification
- Inmate accountability in assigned areas, monitoring mass movements of inmates, maintaining visibility, sanitation, key control, tool control, and access to corridors.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Identified facility openings and designated inmates to housing units.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Accounted for up to 200 inmates per dormitory
Customer Service Cashier
Golden Corral
Dublin, GA
01.2011 - 08.2011
- Provided quality, while maintaining clean and safe environment
- Awarded Golden Nugget for quality customer service by corporate office during inspection
- Lifted up to 50 lbs. to perform various tasks
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Counted money in drawers at beginning and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Information Technology, Software Engineering
Middle Georgia State University
Macon, GA05.2024
High School Diploma -
DUBLIN HIGH, School
Dublin, GA05.2010
Skills
- Critical Thinking
- Understanding Customer Needs
- Active Learning
- Efficient and Detail-Oriented
Certification
I AM AN ACTIVE MEMBER OF THE WOMEN IN INFORMATION TECHNOLOGY AND CYBERSECURITY GROUP AT MIDDLE GEORGIA STATE UNIVERSITY. I AM CURRENTLY A COLLEGE STUDENT ENROLLED IN THE I.T PROGRAM AT MIDDLE GA STATE UNIVERSITY AS WELL. I TUTOR MY PEERS. I AM A FOOTBALL AND SOCCER MOM AND LOVE BEING ACTIVE AND HEALTHY.
Timeline
Sewing Machine
YKK
12.2021 - 08.2022
RETAIL REMODELING
Tab Retail Remodeling
10.2018 - 10.2019
Warehouse Material Handler
Best Buy
08.2017 - 12.2017
Seamstress
Self-Employed
01.2017 - Current
Correctional Officer
Georgia Department Of Corrections
10.2013 - 01.2015
Customer Service Cashier
Golden Corral
01.2011 - 08.2011
Bachelor of Science - Information Technology, Software Engineering
Middle Georgia State University
High School Diploma -
DUBLIN HIGH, School
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