Shakir Usman
Chicago,IL
Overview
1
1
Certification
4
4
years of professional experience
Work History
Associate Banker
J.P. Morgan Chase
Chicago, IL
08.2025 - Current
- Assessed client financial goals and guided clients on appropriate digital banking tools and service options.
- Delivered customer service through active listening, empathetic communication, and consistent focus on client needs and concerns.
- Ensured compliance with bank policies, procedures, and regulatory requirements during transactions and account opening processes to reduce risk exposure.
- Developed long-term customer relationships by providing exceptional service and creating tailored solutions
Customer Experience Banker
Huntington National Bank
Park Ridge, IL
01.2024 - 09.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Processed loan applications efficiently, leading to a higher rate of successful approvals and customer satisfaction.
Capital Market Intern
Clayco
Chicago, IL
11.2022 - 08.2023
- Supported portfolio management activities by monitoring existing investments and providing regular updates on performance metrics.
- Execute leasing comps and proformas for possible properties
- Analyzed market reports Researched and identified new and possible regions for industrial investment
Education
Associate of Business Administration - Business Administration And Management
Harold Washington College
Chicago, IL06.2025
Skills
- Microsoft Office Suite
- Google Workspace
- English
- Yoruba
Certification
- Customer Service of the Year award, Raising Canes, 12/2021
- Time and Time again Award, Raising Canes, 08/2024
- Top Performer #1 Perfect Survey Scores, Huntington National Bank , 07/2024
Timeline
Associate Banker
J.P. Morgan Chase
08.2025 - Current
Customer Experience Banker
Huntington National Bank
01.2024 - 09.2024
Capital Market Intern
Clayco
11.2022 - 08.2023
Associate of Business Administration - Business Administration And Management
Harold Washington College