Shakira Harris
Chicago,IL
Summary
Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Chicago Lighthouse, Illinois Tollway Department
07.2022 - 05.2023
- Assisted 30 customers a day with outstanding invoices, account payments, settled debts, referred to collections, and opening/closing accounts.
- Followed call center processes and clerical duties for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeating business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Receptionist Supervisor
Lux Life Esthetics
06.2020 - 07.2022
- Managed front desk operations and addressing client concerns promptly.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Reduced wait times for clients with effective appointment scheduling and prioritizing all tasks.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to at least 15 customers a day.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
Loan Processing Manager
Check N Go
03.2018 - 05.2020
- Implement efficient workflow strategies, resulting in faster approvals and increased customer satisfaction.
- Led a team of 6 loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
- Improve team productivity, instruct training sessions on industry regulations and compliance standards for loan processors.
- Oversee loan processors process payments with checks, debit/credit, money, and money orders.
- Ensuring all accounts are accurate and well documented.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Loan Officer
Devon Financial
09.2015 - 11.2017
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Assist with selecting appropriate loan products for all clients needs, resulting in higher customer satisfaction.
- Managed 200 loan portfolios while maintaining strong relationships with borrowers.
- Responsible for processing loans and financial transactions in accordance with company policies and state/federal regulations.
- Complete other task when assigned and effectively collaborating with colleagues.
Education
Major - Business Administration And Management
Northern Illinois University
Dekalb, ILAssociate of Arts - Master Aesthetician
Tricoci University of Beauty Culture
Bridgeview, IL05.2020
Skills
- Organizational Skills
- Account Management
- Paperwork Processing
- Problem Solving Ability
- Team Development and collaboration
- Managing Multiple Task
- Data Entry
- Dispute Resolution
References
Wanda Ward — Chicago Public Schools
Payroll Manager
(773) 936-1254
wwandaward@gmail.com
Mentor
Sharon Dukes — Dukes Accounting
Accounting Professional
(901) 568-9090
Dukesats@gmail.com
Financial Advisor
Timeline
Customer Service Representative
Chicago Lighthouse, Illinois Tollway Department
07.2022 - 05.2023
Receptionist Supervisor
Lux Life Esthetics
06.2020 - 07.2022
Loan Processing Manager
Check N Go
03.2018 - 05.2020
Loan Officer
Devon Financial
09.2015 - 11.2017
Major - Business Administration And Management
Northern Illinois University
Associate of Arts - Master Aesthetician
Tricoci University of Beauty Culture
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