Shakira Borbon
Queens,NY
Summary
Dynamic Legal Assistant with a proven track record at Youman, Madeo & Fasano, excelling in legal document preparation and client relations. Enhanced client satisfaction through effective communication and meticulous case file management. A fast learner skilled in Microsoft Office, I thrive in high-pressure environments, ensuring timely resolutions and exceptional service.
Overview
4
4
years of professional experience
Work History
Legal Assistant
Youman, Madeo & Fasano
2022.10 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
Host
Blend LIC
2021.01 - 2022.04
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Associate Degree - Criminal Justice
LaGuardia Community College
Long Island City, NYHigh School Diploma -
Newtown High School
Elmhurst 06.2020
Skills
- Fast learner
- Microsoft office
- File organization
- Legal document preparation
- Calendar management
- Client relations
- Document filing
- Writing and editing
- Legal/Court processes
- Exceptional telephone etiquette
- Client service and support
- Litigation support
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Youman, Madeo & Fasano
2022.10 - Current
Host
Blend LIC
2021.01 - 2022.04
Associate Degree - Criminal Justice
LaGuardia Community College
High School Diploma -
Newtown High School