Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shakira Bracero Rosado

Winter Haven,FL

Summary

Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Advent Health Bond Clinic
07.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Lead Medical Assistant

We Care Family Physicians
10.2022 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Documented patient information in EMR and prepared paperwork for medical staff.

Shift Manager

McDonald's
04.2016 - 10.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Southern Technical College
Orlando, FL
06-2024

Southern Technical College
Auburndale, FL
05-2023

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Electronic health records
  • Vital sign monitoring
  • Sterilization techniques
  • Patient documentation
  • Time management
  • Triage assessment
  • Basic life support
  • Verbal and written communication
  • Phlebotomy techniques
  • Blood pressure measurement

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Native or Bilingual

Timeline

Certified Medical Assistant

Advent Health Bond Clinic
07.2023 - Current

Lead Medical Assistant

We Care Family Physicians
10.2022 - Current

Shift Manager

McDonald's
04.2016 - 10.2022

Southern Technical College

Southern Technical College

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