Shakira Dent
Kew Gardens,NY
Summary
Clinical Mental Health Student with over 7 years of experience providing service to mentally disabled populations. Communicate with others establishing a healthy rapport with a positive attitude and empathy. Work well under pressure to meet deadlines. COUNSELING SKILLS Utilize micro-skills reflecting feeling and using effective encouragers when working with clients. Demonstrate awareness and respect of cultural differences without bias working effectively with colleagues and clients. Document case notes, maintain confidentiality, and displaying professional and ethical behaviors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Children’s Rescue Fund
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions in CARES
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Follow company policies and procedures complying with expectations and standards
Housing Specialist
Center for Independence of the Disabled
07.2023 - 03.2024
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Follow company policies and procedures complying with expectations and standards
Independent Living Specialist
Center for Independence of the Disabled
02.2022 - 07.2022
- Offered crisis intervention services when necessary, providing immediate support and connecting individuals to appropriate resources.
- Enhanced client independence by developing personalized plans and setting achievable goals.
- Contributed to the development of program policies and procedures ensuring adherence to best practices within the field of independent living services.
- Advocated for client rights, ensuring access to appropriate housing, healthcare, employment opportunities, and education programs.
- Follow company policies and procedures complying with expectations and standards
Paraprofessional
Gersh Academy
09.2021 - 01.2022
- Supplied one-on-one attention to each student during group activities.
- Offered students personalized educational, behavioral and emotional support.
- Applied positive reinforcement to redirect negative behaviors.
- Documented observations alongside required data.
- Maintained confidentiality of clients personal information and client dignity.
Qualified Intellectual Disability Professional
QSAC
08.2019 - 08.2021
- Manage a caseload of 24 clients implementing goal plans increasing daily living skills
- Develop positive working relationships with colleagues supporting common goals
- Follow company policies and procedures complying with expectations and standards.
Assistant Behavior Specialist
YAI Seeing Beyond Disability
07.2017 - 07.2019
- Supported 24 adults with disabilities providing supportive in-formal counseling
- Complied with expectations and standards maintaining confidentiality and privacy of clients in residences.
Education
Masters Of Science - Clinical Mental Health Counseling
Capella University
Minneapolis, MNMaster of Arts - Clinical Mental Health Counseling
Southern New Hampshire University
Bachelor of Arts - Psychology
SUNY Cortland
01.2019
Skills
COUNSELING SKILLS
- Utilize micro-skills reflecting feeling and using effective encouragers when working with clients
- Demonstrate awareness and respect of cultural differences without bias working effectively with colleagues and clients
- Document case notes, maintain confidentiality, and displaying professional and ethical behaviors
Affiliations
National Society of Leadership and Success Honor Society
SIgma Alpha Phi
Certification
CPR certification 2024
Timeline
Case Manager
Children’s Rescue Fund
03.2024 - Current
Housing Specialist
Center for Independence of the Disabled
07.2023 - 03.2024
Independent Living Specialist
Center for Independence of the Disabled
02.2022 - 07.2022
Paraprofessional
Gersh Academy
09.2021 - 01.2022
Qualified Intellectual Disability Professional
QSAC
08.2019 - 08.2021
Assistant Behavior Specialist
YAI Seeing Beyond Disability
07.2017 - 07.2019
Masters Of Science - Clinical Mental Health Counseling
Capella University
Master of Arts - Clinical Mental Health Counseling
Southern New Hampshire University
Bachelor of Arts - Psychology
SUNY Cortland
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