Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakira Dummett

Brooklyn,NY

Summary

I have gained a solid and diverse experience in customer service through a variety of roles where I’ve focused on communication, organization, and working well with teams. I've worked in fast-paced environments, assisting customers, supporting new hires, and helping keep everything running smoothly.

Currently, I’m looking forward to enhancing my current skills from my current roles, where I prioritize making sure customers have a great experience and things run efficiently.

Overview

2
2
years of professional experience

Work History

Cashier

Sweetgreen
11.2024 - Current


  • Accurately counted bank at the start and end of shift.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.

Sales Associate/Cashier

Footlocker Inc.
08.2023 - Current
  • Processed transactions efficiently
  • Provided exceptional customer service by assisting with product selection and resolving inquiries
  • Promoted and upsold footwear, apparel, accessories to meet daily sales targets
  • Maintained store organization and managed inventory
  • Ensured a clean, inviting shopping environment by adhering to store visual standards
  • Handled customer complaints with professionalism to ensure a positive shopping experience
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Crew Member/Cross Trainer

Shake Shack
10.2023 - 08.2024
  • Worked well with teammates and accepted coaching from management team.
  • Greet and welcome customers as soon as they arrive at the establishment
  • Assisted customers as needed answering questions
  • Took orders, prepared meals and collected payments
  • Operated fryers & microwaves
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Manning food preparation production-line
  • Assisted in the kitchen area
  • Provided ongoing coaching and mentorship
  • Monitored and evaluated team performance

Williamsburg Charter High School
09.2022 - 06.2024
  • Presided over all student council meetings
  • Organized fundraisers
  • Coordinated the work of the council through the other officers and committees
  • Oversee his or her association's efforts on student activity events and planning, school policy support from students, budget allocation, recognition of developing issues pertaining to students, and communication between faculty/staff

Receptionist

Luna Le Vag
01.2023 - 09.2023
  • Greeted and welcomed guests as soon as they arrived at the office
  • Directed visitors to the appropriate person and office
  • Answered, screened and forwarded incoming phone calls
  • Answered phone promptly and directed incoming calls to correct offices.
  • Ensured reception area is tidy and presentable, with all necessary stationery and materials
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.


Education

Allen School of Health Sciences
07.2025

Diploma -

Williamsburg Charter High School
06.2024

Skills

  • Phone Etiquette
  • Customer Service
  • Computer Skills
  • Time management skills
  • Communicative
  • Cash handling
  • Interpersonal skills
  • Cash register operation
  • Reliability and punctuality
  • Product restocking
  • Issue resolution
  • Attention to detail

Timeline

Cashier

Sweetgreen
11.2024 - Current

Crew Member/Cross Trainer

Shake Shack
10.2023 - 08.2024

Sales Associate/Cashier

Footlocker Inc.
08.2023 - Current

Receptionist

Luna Le Vag
01.2023 - 09.2023

Williamsburg Charter High School
09.2022 - 06.2024

Allen School of Health Sciences

Diploma -

Williamsburg Charter High School
Shakira Dummett