Summary
Overview
Work History
Education
Skills
Timeline
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Shakira Henderson

Orlando,FL

Summary

Compassionate Patient Care Representative with hands-on experience in a fast-paced healthcare environment. Proficient at managing patient records, coordinating care schedules and liaising between patients and healthcare professionals to ensure smooth operations. Strengths include strong communication skills, patient advocacy and ability to maintain calm under pressure. Previous roles have seen improvements in overall patient satisfaction and streamlined administrative processes.

Overview

6
6
years of professional experience

Work History

Patient Care Representative

Wellvana
Orlando, FL
01.2023 - 07.2024
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
  • Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.

Patient Care Coordinator (Temp Assignment)

CareMetx
Orlando, FL
01.2022 - 01.2024
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.

Medical Data Analyst

Care 4 U
Miami, FL
11.2018 - 01.2023
  • Conducted comprehensive analyses of medical data to identify trends and patterns in patient care.
  • Collaborated with clinicians to design and implement new strategies for collecting and managing healthcare information.
  • Assisted in developing protocols for handling sensitive patient information according to HIPAA regulations.

Education

Some College (No Degree) - Nursing

University of Central Florida
Orlando, FL

Skills

  • Insurance Practices
  • Patient Relations
  • Patient Education
  • Healthcare operations
  • Patient Scheduling
  • Medical Records Management
  • Care Planning

Timeline

Patient Care Representative

Wellvana
01.2023 - 07.2024

Patient Care Coordinator (Temp Assignment)

CareMetx
01.2022 - 01.2024

Medical Data Analyst

Care 4 U
11.2018 - 01.2023

Some College (No Degree) - Nursing

University of Central Florida

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Shakira Henderson