Shakira Lewis
Tonawanda,NY
Summary
Ive been in the restaurants industry for 10 years now at the age of 27 years old. I come from a strong background of hard working people. I quickly was able to recognized my place within the industry, and gratefully have flourished. Safety and protocol are my number one's in management. I have learned a lot when it comes to training and different ways to education staff using activities and appealing to senses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Taco Bell
Niagara Falls, NY
07.2023 - Current
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Carefully interviewed, selected, trained, and supervised staff.
Food Chanel Specialist /Food Manager
Panera Bread
Walden, NY
01.2022 - 07.2023
- Developed and created programs and monitored effectiveness against individual participant needs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Assisted team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Restaurant General Manager
Seneca Buffalo Creek Casino
Buffalo, NY
03.2020 - 01.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Set clear expectations and created positive working environment for employees.
Regional Training Manager
Bahama Breeze Island Grille
King of Prussia, PA
10.2017 - 03.2020
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
FOH Manager
Fridays
Willow Grove, PA
02.2014 - 12.2017
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Education
No Degree - General Studies
Montgomery County Community College
Blue Bell, PAHigh School Diploma -
Abington Senior High School
Abington, PA06.2015
Skills
- First Aid
- Safety Training
- Suggestive Selling
- Production Preparation
- Monthly Inventory
- Corrective Actions
- Analyzing Finances
Certification
CPR
TIPS
SERVSAFE
TRAINING SPECIALIST
Reference
Naomi Tieg( Taco Bell Area Coach)- 678-296-2150
Kareem ( Head of EVS and Wardrobe Seneca Casino) -716-818-1988
Hailey ( Team Member Manager Panera)-716-912-8113
Nikki ( General Manager Taco Bell)-716-565-9298
Accomplishments
Manager Of the Year ( Buffalo Seneca Creek)
Breakfast Of leaders ( Taco Bell Kbp Brands)
Timeline
General Manager
Taco Bell
07.2023 - Current
Food Chanel Specialist /Food Manager
Panera Bread
01.2022 - 07.2023
Restaurant General Manager
Seneca Buffalo Creek Casino
03.2020 - 01.2022
Regional Training Manager
Bahama Breeze Island Grille
10.2017 - 03.2020
FOH Manager
Fridays
02.2014 - 12.2017
No Degree - General Studies
Montgomery County Community College
High School Diploma -
Abington Senior High School