Shakira Lugo
Phoenix,AZ
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
1
1
Certification
Work History
Customer Service Cashier
Party City
08.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Hope High School
7620 W Lower Buckeye Rd Phoenix AZ 8504305.2025
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Retail Merchandising
- Cleaning and sanitizing
Certification
Lash technician Training - Completed on March 26,2023
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Party City
08.2024 - Current
High School Diploma -
Hope High School