Shakira Martinez
Miami,FL
Summary
Dynamic Client Advocate, excelling in customer support and client relations. Skilled in payment processing and adept at educating clients on wellness services. Known for fostering strong relationships and resolving escalated issues, ensuring a positive experience and satisfaction for all clients.
Overview
2026
2026
years of professional experience
Work History
Client Service Representative
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- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Receptionist
Solea Brickell Spa
Miami, FL
04.2024 - 06.2025
- Facilitated check-in process by engaging guests in pleasant conversations.
- Ensured cleanliness of front office to maintain a professional setting.
- Confirmed appointments promptly.
- Ensured outstanding first impressions by welcoming visitors.
- Processed payments and managed room deposit collections.
- Coordinated appointments efficiently through reservation software, minimizing scheduling errors.
- Adhered to privacy protocols while managing confidential customer details.
- Welcomed guests warmly, establishing a positive initial impression of the organization.
Client Advocate
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Coral Gables, FL
02.2023 - 05.2024
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
- Educated patients on available wellness services and guided each through process.
- Maintained positive office environment using active listening and prompt problem solving.
Cashier
Keyfood Marketplace
Miami, FL
01.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FLAssociate Of Arts - Nursing
Miami Dade College
Miami, FL05.2025
Skills
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Client relations
- Customer education
- System documentation
- Client support
- Account management
- Service recommendations
- Sales strategies
- Customer service
- Teamwork and collaboration
- Computer skills
- Calm and professional under pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Front Desk Receptionist
Solea Brickell Spa
04.2024 - 06.2025
Client Advocate
Get Refreshed
02.2023 - 05.2024
Cashier
Keyfood Marketplace
01.2022 - 01.2023
Client Service Representative
Get Refreshed
High School Diploma -
Hialeah Senior High School
Associate Of Arts - Nursing
Miami Dade College