Shakira Massiah
Grayson,GA
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
9
9
years of professional experience
Work History
EAM Processor
Cigna
Atlanta, GA
03.2024 - Current
- Company Overview: Contract - Atlanta, GA
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contract - Atlanta, GA
Licensed Insurance Agent
Prudential Healthcare
Atlanta, GA
03.2021 - 03.2024
- Company Overview: Atlanta, GA
- Exceeded company sales goals for new policies.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Provided guidance and support to less experienced agents during onboarding process.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Initiated contact with potential clients through cold calling and networking activities.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Atlanta, GA
Customer Success Account Manager
MobyMax
Atlanta, GA
01.2020 - 03.2022
- Company Overview: Atlanta, GA
- Explored new markets for potential opportunities related to ed tech software sales initiatives.
- Developed and implemented software sales strategies to meet business goals.
- Prepared monthly forecasts of expected revenues from software sales.
- Prepared sales presentations for potential customers using PowerPoint slideshows or other software programs.
- Utilized CRM software systems to manage accounts, track sales performance metrics, and forecast future revenue growth.
- Atlanta, GA
Sales Director
Varsity Tutors
Atlanta, GA
05.2018 - 01.2020
- Company Overview: Atlanta, GA
- Interacted regularly with parents and guardians of students receiving tutorial services.
- Assisted faculty members in developing innovative teaching methods designed to engage students more effectively during sessions.
- Negotiated contracts with vendors for supplies and services.
- Provided direction, support and guidance to tutors on a variety of topics.
- Prepared and maintained personnel reports and records for officials and agencies.
- Atlanta, GA
Licensed Insurance Agent
Granada Corporation
Atlanta, GA
02.2016 - 05.2018
- Company Overview: Atlanta, GA
- Exceeded company sales goals for new policies.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Maintained accurate records of client information including contact details and policy changes.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Atlanta, GA
Centerwell Senior Primary Care (Humana)
- Worked with Senior Living Communities for the purpose of setting up residents with a new CenterWell Doctor.
- Hosted events with the residents to introduce them to the CenterWell Brand and our doctors.
- Hosted Spring Teas, Doc Talks, Healthy Living Cooking Demos and for the sake of getting new patients.
- Signed up patients for new visits and appointments.
- Explained our services and answered questions for patients.
Education
Bachelor of Arts - Journalism
Georgia College And State University
Milledgeville, GA05.2010
Skills
- OSHA / HIPPA compliance
- Records management
- Patient toileting
- Companionship and emotional support
- Medical billing
- Specimen labeling
- Medical terminology
- Patient scheduling
- Clinical documentation
- Medical terminologies
- Patient care coordination
Timeline
EAM Processor
Cigna
03.2024 - Current
Licensed Insurance Agent
Prudential Healthcare
03.2021 - 03.2024
Customer Success Account Manager
MobyMax
01.2020 - 03.2022
Sales Director
Varsity Tutors
05.2018 - 01.2020
Licensed Insurance Agent
Granada Corporation
02.2016 - 05.2018
Centerwell Senior Primary Care (Humana)
Bachelor of Arts - Journalism
Georgia College And State University