Shakira Partridge
Douglasville,GA
Summary
Goal-oriented professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, and building lasting relationships with key decision makers, clients, and team members to further company goals. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Virtual Assistant
Marionique Telecommunications
Atlanta, Georgia
05.2022 - Current
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Conducted phone and virtual interviews to qualify candidates for specific roles.
- Conferred with applicants by telephone, chat and email to provide information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Conducted phone and virtual interviews to qualify candidates for specific roles.
- Provided positive interview and recruiting experience.
Social Services Specialist
Department Of Family And Children's Services
Douglasville, United States
03.2019 - 05.2021
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 30+ clients (per month) in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Established records from mental, medical, and educational professionals to make recommendations and determine appropriate care plans.
- Reduced client’s average case length from 45 days to 30 days.
Customer Service Specialist/ Sales Representative
Arise Virtual Solutions (Sunrise Call Center)
Remote
08.2016 - 03.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained and mentored new customer service representatives.
- Increased sales by offering advice on purchases and promoting additional products.
Call Center Customer Service Specialist
Intercall Call Center
Newnan, Georgia
02.2014 - 04.2017
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Science - Psychology
University of West Georgia
Carrollton, GA12.2017
Skills
- Multitasking and Time Management
- Team Oriented
- Leadership
- Self-Motivated
- Appointment Coordination
- Client Relationship Management
- Verbal and Written Communication
- Recruiting and Sourcing
- Scheduling
- Ms Word
- Interpersonal Skills
- Attention To Detail
- Effective Communication
Languages
Spanish
Elementary
Timeline
Virtual Assistant
Marionique Telecommunications
05.2022 - Current
Social Services Specialist
Department Of Family And Children's Services
03.2019 - 05.2021
Customer Service Specialist/ Sales Representative
Arise Virtual Solutions (Sunrise Call Center)
08.2016 - 03.2019
Call Center Customer Service Specialist
Intercall Call Center
02.2014 - 04.2017
Bachelor of Science - Psychology
University of West Georgia
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