Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
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Shakira Torres

Williamsburg,VA

Summary

Driven Sales Representative Team Leader with a proven track record at AuxtoXport Car Dealership, showcasing exceptional negotiation expertise and problem-solving abilities. Fluent in multiple languages and proficient in Microsoft Office, adept at managing multiple projects and leading teams to exceed customer expectations. Demonstrates adaptability and a responsible, reliable work ethic, significantly enhancing customer satisfaction and service efficiency.

Overview

10
10
years of professional experience

Work History

Sales Representative Team Leader

AuxtoXport Car Dealership
04.2014 - 08.2023
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Trained new employees on customer service, money handling and organizing strategies.

Customer Service

Family Dollar
02.2013 - 04.2014
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Met customer service goals and exceeded customer expectations.

Education

Certified Nurse Assistant - Nursing Medical Field

New Horizons Regional Education
Newport News, VA
05.2017

High School Diploma -

Denbigh High School
Newport News, VA
06.2013

Skills

  • Bilingual
  • Responsible & Reliable
  • Team Management
  • Negotiation expertise
  • Adaptability
  • Manages multiple projects effectively
  • Proficient in Microsoft, Word, Excel, Outlook, PowerPoint
  • Problem-solving abilities

Hobbies

  • Family Oriented
  • Mothering
  • Cooking
  • Adventurous/ Climbing/ Hiking
  • Reading Books

References

  • Ale Guerrero- Bank Associate- (Bank Of America)-757-593-3105
  • Zuleyka Alvarez- Leasing Consultant- (Drucker & Falk)-757-209-8227
  • Melissa Tobar- Car Dealership Accountant- 757-353-0467
  • Marco Guerrero- AutoXport Car Dealership Owner-757-575-2042
  • Leo Acosta- (Coworker)- AutoXport Car Dealership- 757-890-6207

Timeline

Sales Representative Team Leader

AuxtoXport Car Dealership
04.2014 - 08.2023

Customer Service

Family Dollar
02.2013 - 04.2014

Certified Nurse Assistant - Nursing Medical Field

New Horizons Regional Education

High School Diploma -

Denbigh High School

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Shakira Torres