Shakirah Rahman
Summary
Dynamic and innovative manager with a diverse skill set across various sectors. Driven by a passion for business growth and financial success. Currently pursuing a degree to enhance knowledge and performance. Proficient in data analysis and SQL, leveraging these skills to drive valuable business insights. Recognized for exceptional problem-solving abilities, adaptability, and a results-oriented mindset. Excels in team leadership and project management. Committed to inspiring transformative change. Actively seeking opportunities that will elevate personal and professional growth.
Overview
7
7
years of professional experience
Work History
Operations Manager
Haus De Chique
Charlotte, NC
01.2019 - 01.2023
- Enhanced overall operational efficiency and aligned product information with company vision and policies.
- Utilized SQL to analyze and enhance key performance metrics data and fraud prevention.
- Managed financial budgets and social media content creation.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Built connections and nurtured relationships with customers to enhance community and longevity .
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Optimized web analytics and email marketing strategies to boost performance and sales.
- Led chargeback investigations and fraud audits, ensuring compliance with safety regulations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Patient Services Specialist
WestMed Practice Partners
Charlotte, NC
01.2017 - 01.2019
- Pre-registered new patients and managed appointment scheduling and cancellations.
- Handled patient inquiries and relayed information to physicians and office staff, ensuring HIPAA compliance.
- Assisted an average of 50 patients daily, achieving 95% departmental goals and a 98% customer satisfaction rating.
- Analyzed, verified, and updated patient demographics and health insurance information using Centricity Business, River Star, and EMR systems.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Data Analyst
Charter Spectrum Communications
Charlotte, NC
01.2016 - 01.2017
- Managed all billing platform activities, including order entry for large accounts and researching functionality inquiries for multi-dwelling units.
- Utilized data visualization tools to effectively communicate business insights.
- Conducted data analysis for various regions, providing reports for over 2 million residential units and supporting strategic planning.
- Utilized multiple programs (ICOMS, MSSQL, MYSQL, MS Excel, Viewpoint, Egnyte/M3, Coin, Bright House Network Applications) to create specialized reports and ensure data integrity.
- Interacted with Charter personnel, billing vendors, and other external contacts, and collaborated with IT to ensure data security.
- Supported marketing strategies with detailed customer segmentation analysis and enabled personalized customer experiences by analyzing behavior patterns.
- Facilitated cross-departmental data integration and created a centralized data repository to enhance data coherence and utility.
Education
Bachelor of Science - Business And Finance
Capella University
05.2027
BBA - Fashion And Retail Management
The Art Institute
BBA - Business Administration
Central Piedmont Community College
Skills
- Attention to Detail and Time management
- Communication and interpersonal skills
- Critical Thinking and Problem-Solving
- Team Leadership and Operations Management
- Decision-Making and Strategic Planning
- Project Management
- Customer Relationship Management (CRM) and Customer Service
Timeline
Operations Manager
Haus De Chique
01.2019 - 01.2023
Patient Services Specialist
WestMed Practice Partners
01.2017 - 01.2019
Data Analyst
Charter Spectrum Communications
01.2016 - 01.2017
Bachelor of Science - Business And Finance
Capella University
BBA - Fashion And Retail Management
The Art Institute
BBA - Business Administration
Central Piedmont Community College