Shakita Williams Ware
Fayetteville,GA
Summary
Dedicated professional with a solid background in the industry and a consistent record of success. Skilled in managing team performance while achieving customer service and business goals. Passionate about improving productivity and refining procedures through employee engagement. Proven leadership abilities with a focus on strategic planning and organization.
Overview
13
13
years of professional experience
Work History
Manager
Pet Paradise Resort
Atlanta, GA
06.2023 - Current
- Assisted guests with inquiries and provided support to ensure positive experiences.
- Supervised back-of-house operations, coordinating staff to maintain service standards.
- MIT, Feb. 2025- Aug.2025
- Supported daily operations and staff development to enhance team efficiency.
- Interim Manager April, 2026 - current
Owner and Operator
SLWW Beauty Salon
Fayetteville, GA
06.2019 - Current
Customer Service Representative
The Walt Disney Company
Lake Vista Park, FL
08.2022 - 06.2023
- Resolved customer complaints using effective communication and problem-solving skills.
- Resolved inquiries regarding resort services and theme park offerings, providing guests with accurate and helpful information.
- Updated existing reservations and ticket purchases, enhancing customer satisfaction through efficient service.
- Coordinated guest reservations for resorts and theme park tickets, ensuring seamless booking experience.
- Provided detailed information about events and amenities to enhance guest experience.
Costumer Service Representative
Consumer Cellular
01.2021 - 07.2022
- Activated cellphone services for customers.
- Processed customer cellphone bill payments, providing accurate and timely assistance.
- Addressed customer inquiries about company services, enhancing overall service experience.
Manager
SmartStyle Family Hair Salon
Fayetteville, GA
09.2015 - 09.2019
- Led daily salon operations and ensured a positive customer experience.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained and mentored staff in hair styling techniques and customer service skills.
- Managed inventory levels and ordered supplies to maintain salon efficiency.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Hair Stylist
SmartStyle Family Hair Salon
Marrero, LA
05.2013 - 08.2015
- Performed various hair cutting techniques tailored to individual client styles.
- Consulted with clients to understand their hairstyling needs and preferences.
- Educated clients on hair care products and maintenance routines for healthy hair.
Education
Bachelor of Science - Animal Care And Behavior
Unity Environmental University
New Gloucester, ME12-2028
Bachelor of Science - Animal Care And Behavior
Husson University
Bangor, ME12-2024
Associate of Science - Human Development & Family Studies
American Public University
Charles Town, WV12-2015
Associate of Science - Early Childhood Education and Care
American Public University
Charles Town, WV06-2015
Certificate of Technical Studies - Cosmetology
Delgado Community College
New Orleans, LA12-2013
Skills
- Cosmetology (10 years)
- Toddler Care (10 years)
- Customer service (10 years)
- Management ( 10 years)
- Animal care (5 years)
- Business Owner (7 years)
Timeline
Manager
Pet Paradise Resort
06.2023 - Current
Customer Service Representative
The Walt Disney Company
08.2022 - 06.2023
Costumer Service Representative
Consumer Cellular
01.2021 - 07.2022
Owner and Operator
SLWW Beauty Salon
06.2019 - Current
Manager
SmartStyle Family Hair Salon
09.2015 - 09.2019
Hair Stylist
SmartStyle Family Hair Salon
05.2013 - 08.2015
Bachelor of Science - Animal Care And Behavior
Unity Environmental University
Bachelor of Science - Animal Care And Behavior
Husson University
Associate of Science - Human Development & Family Studies
American Public University
Associate of Science - Early Childhood Education and Care
American Public University
Certificate of Technical Studies - Cosmetology
Delgado Community College