Ambitious Salon Manager/Owner with over 14 years of hands-on experience. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional. Enthusiastic Sales and Customer Service professional with expertise in Master communication and negotiating. Driven to provide superior quality. Mastery of setting goals, loyalty, retention and revenue. Highly adept at training and managing. Sales reporting master coaching and mentoring sales and customer service. Master for interacting with staff at all levels of organization and public. Retail Industry Knowledge. Product Sales Knowledge. Sales Goals. Business Development To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Shannon Carman
Harrodsburg,KY
Summary
Overview
25
years of professional experience
1
Certification
Work History
Keller Williams Realty
Realtor
05.2023 - Current
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Presented purchase offers to sellers for consideration.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Shannon Scissorhands
Master Stylist/owner
01.2015 - 11.2023
Job overview
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Regis Corp
Salon Manager
07.2012 - 06.2014
Job overview
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing salon, training employees
- Grew customer numbers and boosted loyalty with strategic Cosmetology engagement and marketing strategies
- Achieved personal sales goals by upselling products to meet corporate goals
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Organized promotions to boost Retail and Service sales, achieving 60% growth in revenues.
J.C.Penney Salon
Cosmetologist
07.2009 - 06.2012
Job overview
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Researched latest trends in hair and makeup to stay updated on color, style and technique
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Smart Style
Acting Salon Manager
12.2008 - 07.2009
Job overview
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Achieved personal sales goals by upselling products to meet individual needs.
Finley's Wireless
Customer Service Representative/Call Center
06.2005 - 10.2008
Job overview
- Answered phone calls and in person questions regarding cell phone service and repairs
- As well as set up new service and up selling phone packages.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Maintained up-to-date knowledge of product and service changes.
Trim Master's Inc
Sew Operator
11.1998 - 08.2006
Job overview
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Conducted inspection of in-process or finished product.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected finished products for quality and adherence to customer specifications.
Education
Elizabethtown Community And Technical CollegeElizabethtown, KY
from Business Administration And Management
University Overview
KaplanLexington, KY
State license in Real Estate
02.2023
University Overview
The Hair Design School-Elizabethtown KYElizabethtown, KY
Technical License in Cosmetology
10.2008
University Overview
Skills
- POS (10 years)
- Sales Experience (10 years)
- Customer Service (10 years)
- Customer Relations (10 years)
- Retail Sales
- Management Experience (5 years)
- Schedule Appointments (10 years)
- Cosmetology (10 years)
- Upselling (10 years)
- Marketing
- Front Desk
- Strategy Development
- Cost Data Analysis
- Decision-Making
- Adaptable to Market Fluctuations
- Title Searches
- Property Management
- Client Needs Assessment
Certification
- Cosmetology License
- Real Estate License (06/01/23 - 06/01/24)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Timeline
Realtor
Keller Williams Realty
05.2023 - Current
Master Stylist/owner
Shannon Scissorhands
01.2015 - 11.2023
Salon Manager
Regis Corp
07.2012 - 06.2014
Cosmetologist
J.C.Penney Salon
07.2009 - 06.2012
Acting Salon Manager
Smart Style
12.2008 - 07.2009
Customer Service Representative/Call Center
Finley's Wireless
06.2005 - 10.2008
Sew Operator
Trim Master's Inc
11.1998 - 08.2006
Elizabethtown Community And Technical College
from Business Administration And Management
Kaplan
State license in Real Estate
The Hair Design School-Elizabethtown KY
Technical License in Cosmetology
Similar Profiles
Scott SmithScott Smith
Residential Realtor at Remax Realty / Keller Williams Realty / EXp RealtyResidential Realtor at Remax Realty / Keller Williams Realty / EXp Realty
CARRIE MIHALCARRIE MIHAL
Licensed Real Estate Agent, Realtor at Keller Williams Realty and Berkshire Hathaway RealtyLicensed Real Estate Agent, Realtor at Keller Williams Realty and Berkshire Hathaway Realty
Kyndra HunterKyndra Hunter
Home Stager at Keller Williams Realty/ Sotheby's RealtyHome Stager at Keller Williams Realty/ Sotheby's Realty
Carol PhillipsCarol Phillips
Realtor, Associate Broker, and Owner at Keller Williams Realty & eXp RealtyRealtor, Associate Broker, and Owner at Keller Williams Realty & eXp Realty
Christian KroulChristian Kroul
Conference Services Assistant at GreystarConference Services Assistant at Greystar