Shakiyah Frazier
Cortland,IL
Summary
Certified Pharmacy Technician with experience in medication safety, FDA and HIPAA compliance, and accurate data entry. Trusted for handling prescriptions, insurance claims, and customer questions with professionalism and care.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
DeKalb, Illinois
01.2022 - Current
- Assisted pharmacists in preparing and filling prescriptions efficiently, which enhanced workflow.
- Entered and verified prescription details to ensure accuracy and compliance.
- Managed insurance claims and addressed billing and coverage issues to ensure patient satisfaction.
- Processed prescription pickup payments and pharmacy transactions.
- Delivered friendly customer service to patients in person and by phone.
Cashier/Customer Service Representative
Meijer
Saint Charles, Illinois
01.2021 - 01.2022
- Assisted customers with questions, purchases, returns, and exchanges.
- Addressed customer concerns and resolved issues to enhance satisfaction.
- Processed cash, credit, and debit transactions, ensuring accurate and efficient service.
- Maintained an accurate cash register, contributing to overall financial integrity.
- Answered phones and directed customers to appropriate departments.
Warehouse Associate
Target Distribution Center
DeKalb, Illinois
01.2017 - 12.2020
- Sorted, scanned, labeled, and organized inventory to ensure efficient retrieval and management.
- Maintained accurate inventory records and product locations to support timely order fulfillment.
- Received incoming shipments and verified items for accuracy.
- Loaded and unloaded merchandise and packages.
- Operated warehouse equipment safely, contributing to a secure working environment.
Caregiver
Home Instead Senior Care Home
DeKalb, Illinois
02.2016 - 05.2018
- Assisted clients with daily living activities and personal care.
- Helped clients with mobility and safe transfers.
- Provided medication reminders to clients.
- Monitored and reported changes in clients’ needs or condition to ensure timely adjustments in care.
- Engaged clients in meaningful conversations to enhance emotional well-being.
- Assisted with meal preparation and light housekeeping.
- Facilitated errands and shopping to ensure clients' access to necessary resources.
Education
High School Diploma -
Niles North High School
Skokie, IL01-2014
Some College (No Degree) - Early Childhood Education
Kishwaukee College
Malta, IL10-2026
Skills
- Medication verification
- Medication safety
- Regulatory compliance
- Patient education
- Patient documentation
- Patient advocacy
- Data entry
- Inventory management
- Product knowledge
- Customer service
- Professional telephone demeanor
- Conflict resolution
- Problem-solving
- Active listening
- Family communication
Languages
English
Native/ Bilingual
Certification
- Certified Pharmacy Tech Licenses
Affiliations
- Church & Community Volunteer
Local Church | Illinois
Assist with church and community events, including event preparation, setup, and organization.
Welcome and assist members and guests while providing friendly and respectful support.
Support community outreach initiatives and help distribute resources when needed.
Work collaboratively with other volunteers to complete tasks and ensure events run smoothly.
Demonstrate compassion, dependability, communication, and a willingness to assist others.
Timeline
Certified Pharmacy Technician
Walgreens
01.2022 - Current
Cashier/Customer Service Representative
Meijer
01.2021 - 01.2022
Warehouse Associate
Target Distribution Center
01.2017 - 12.2020
Caregiver
Home Instead Senior Care Home
02.2016 - 05.2018
High School Diploma -
Niles North High School
Some College (No Degree) - Early Childhood Education
Kishwaukee College