Dynamic Patient Access Representative with a strong background in customer service and patient care coordination. Expertise in managing high-volume interactions while ensuring accurate information collection and timely service delivery to improve patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Arkansas Children's Hospital
Little Rock, AR
12.2024 - Current
Facilitated patient registration processes, ensuring accurate information collection and timely service delivery.
Managed scheduling of appointments, optimizing patient flow and reducing wait times.
Assisted patients with insurance verification, enhancing understanding of coverage options and benefits.
Coordinated communication between clinical staff and patients, improving overall satisfaction with services provided.
Customer Service Representative
Relatecare
Remote
03.2022 - 12.2024
Resolved customer inquiries and issues through effective communication and problem-solving skills.
Provided accurate information regarding products and services to ensure customer satisfaction.
Managed high-volume calls while maintaining composure and professionalism in challenging situations.
Collaborated with team members to improve customer service processes and enhance user experience.
Nursing Assistant
Hickory Heights Nursing and Rehab
Little Rock, AR
10.2021 - 03.2022
Assisted nursing staff in providing compassionate patient care and support during daily activities.
Monitored vital signs and documented changes to ensure accurate patient records and timely interventions.
Collaborated with interdisciplinary teams to develop personalized care plans tailored to individual patient needs.
Educated patients and families on health maintenance, promoting understanding of treatment protocols and medication management.