Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shakiyah Stevenson

Conway

Summary

Dynamic Patient Access Representative with a strong background in customer service and patient care coordination. Expertise in managing high-volume interactions while ensuring accurate information collection and timely service delivery to improve patient experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Arkansas Children's Hospital
12.2024 - Current
  • Facilitated patient registration processes, ensuring accurate information collection and timely service delivery.
  • Managed scheduling of appointments, optimizing patient flow and reducing wait times.
  • Assisted patients with insurance verification, enhancing understanding of coverage options and benefits.
  • Coordinated communication between clinical staff and patients, improving overall satisfaction with services provided.

Customer Service Representative

Relatecare
03.2022 - 12.2024
  • Resolved customer inquiries and issues through effective communication and problem-solving skills.
  • Provided accurate information regarding products and services to ensure customer satisfaction.
  • Managed high-volume calls while maintaining composure and professionalism in challenging situations.
  • Collaborated with team members to improve customer service processes and enhance user experience.

Nursing Assistant

Hickory Heights Nursing and Rehab
10.2021 - 03.2022
  • Assisted nursing staff in providing compassionate patient care and support during daily activities.
  • Monitored vital signs and documented changes to ensure accurate patient records and timely interventions.
  • Collaborated with interdisciplinary teams to develop personalized care plans tailored to individual patient needs.
  • Educated patients and families on health maintenance, promoting understanding of treatment protocols and medication management.

Education

No Degree - Nursing Education

R&L Healthcare Training School
Little Rock, AR
10-2021

High School Diploma -

McClellan Magnet High School
Little Rock, AR
05-2020

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration

Certification

  • CNA - Certified Nursing Assistant

Languages

English
Full Professional

Timeline

Patient Access Representative

Arkansas Children's Hospital
12.2024 - Current

Customer Service Representative

Relatecare
03.2022 - 12.2024

Nursing Assistant

Hickory Heights Nursing and Rehab
10.2021 - 03.2022

No Degree - Nursing Education

R&L Healthcare Training School

High School Diploma -

McClellan Magnet High School