SHAKIYL JONES
Allentown,PA
Summary
Results-driven Senior Account Manager with extensive experience in solving cross-vertical business challenges and delivering proven outcomes. Expertise in helping businesses enhance employee productivity through wireless technology, IoT, and office services. Known for consistently achieving high productivity, and efficiently meeting objectives. Specializes in strategic account development, client relationship management, and sales forecasting. Strong negotiation, communication, and leadership skills enable success in complex business environments. Committed to driving customer satisfaction and exceeding revenue targets with a focused, solution-oriented approach.
Overview
12
12
years of professional experience
Work History
Account Executive
T-Mobile
Lehigh Valley, PA
06.2025 - Current
- Drive new business acquisition within the 10–299 employee segment through strategic prospecting, cold outreach, and territory management, consistently meeting and exceeding monthly sales quotas
- Execute full sales cycle from lead generation to close, leveraging solution-based selling to deliver customized wireless, mobility, and data solutions that align with customer needs
- Build and manage a robust sales pipeline using CRM tools, forecasting revenue, developing proposals, and negotiating deals to expand market share and grow territory revenue
Sr. Business Account Manager
Verizon Business
Northeast Pennsylvania, PA
11.2021 - 11.2024
- Engineered growth and revenue for a $3M module through core business, fixed wireless access, VoIP services, security products, and SaaS at both the device and network levels
- Implemented a comprehensive client engagement strategy that propelled a $1.2M revenue increase for the core module, earning recognition as the #2 Senior Account Manager in the Philadelphia market by surpassing all key performance metrics
- Oversaw all business sectors outside of the public domain, leveraging extensive expertise across various industries, including healthcare, non-profit organizations, construction, and professional services.
Business Account Manager
Verizon Business
Bartonsville, PA
01.2020 - 10.2021
- Catalyzed a $400K growth in the core module by acquiring new business and cultivating strong relationships with existing accounts in the small business segment.
- Achieved #10 ranking on the sales leaderboard for the Small Medium Business East Organization
- Earned the Award of Excellence for outstanding performance with the highest number of VoIP activations in the Small Medium Business East Organization
Solutions Manager
Verizon Wireless
Whitehall, PA
08.2015 - 01.2020
- Formulated and executed strategic plans to empower the team in consistently meeting and surpassing sales targets and quota objectives.
- Achieved recognition as the Top Overall Store in the Philadelphia East Market for three consecutive periods: April, November, and Q4.
- Received the 'Excellence in Small and Medium Business Expertise' award in February for exceptional performance.
- Delivered a remarkable 241% year-over-year growth in activations, far exceeding targets.
- Honored with the President's Coin in October for outstanding performance in key metrics and delivering exceptional customer experiences
Solutions Specialist
Verizon Wireless
Easton, PA
06.2014 - 08.2015
- Consistently surpassed sales targets by actively listening to customers, identifying their needs, and providing tailored solutions that drove results.
- Collaborated with team members to share best practices, enhancing store efficiency, and overall performance
- Achieved Round 3 winner and placed as runner-up in Round 4 out of 5 in the Verizon National Hall of Fame Sales Contest.
- Recognized as the Top Solutions Specialist in the Philadelphia Tri-State Market for outstanding key performance indicators in February.
- Awarded for Excellence in October for achieving the highest number of sales activations in the Philadelphia Tri-State Market.
Education
MBA - Business Administration
University Of Arizona Global Campus
AZ09-2026
Bachelor of Science - International Business Management
Kean University
NJ08-2014
Skills
- Sales Strategy Development
- Strategic Account Oversight
- Negotiation Expertise
- Sales Forecasting & Reporting
- Cross-Functional Collaboration
- Product Knowledge & Solution Selling
- Conflict Resolution & Problem Solving
- Pipeline management
- Client relationship management
Accomplishments
- Ranked #2 Senior Account Manager in the Philadelphia market by exceeding all key performance metrics
- Generated $1.2M in revenue growth through strategic account development and client engagement
- Achieved 241% year-over-year growth in activations, significantly surpassing sales targets
Timeline
Account Executive
T-Mobile
06.2025 - Current
Sr. Business Account Manager
Verizon Business
11.2021 - 11.2024
Business Account Manager
Verizon Business
01.2020 - 10.2021
Solutions Manager
Verizon Wireless
08.2015 - 01.2020
Solutions Specialist
Verizon Wireless
06.2014 - 08.2015
Bachelor of Science - International Business Management
Kean University
MBA - Business Administration
University Of Arizona Global Campus
Activities
Black Belt Professor & Instructor at Prodigy Brazilian Jiu-Jitsu