Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SHAKIYRA WILLIAMS

Winter Haven

Summary

Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall services.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Bridgewalk On Harden Health and Rehabilitation
Lakeland
08.2024 - Current
  • Assisted residents with daily activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Entered data into database systems with high accuracy and attention to detail.

Customer Service Representative

Open Arms & Hearts
Haines City
11.2019 - 06.2024
  • Conducted outbound calls to engage potential clients and gather information.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated patient demographics in EHR systems after verifying accuracy of submitted forms.

Receptionist

Westgate
Kissimmee
01.2013 - 02.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided administrative support such as filing, scanning documents, and answering phones.
  • Provided administrative support by filing paperwork, answering phones, taking messages and responding to emails.
  • Scheduled appointments and managed daily calendars for clients and staff.
  • Utilized scheduling software to optimize appointment management processes.

Education

Diploma -

Stepping Stones High School
Tampa, FL
01.2015

Skills

  • Appointment scheduling
  • Time management
  • Microsoft Word
  • Data entry
  • Electronic health records
  • Customer relationship management
  • EMR system
  • Insurance verification
  • Claims processing
  • Team collaboration
  • Active listening

Certification

  • Certified Med Tech
  • Ekg Certified
  • CPR Certification Training
  • Aids and HIV Certified

Languages

French
Professional

Timeline

Certified Nursing Assistant

Bridgewalk On Harden Health and Rehabilitation
08.2024 - Current

Customer Service Representative

Open Arms & Hearts
11.2019 - 06.2024

Receptionist

Westgate
01.2013 - 02.2017

Diploma -

Stepping Stones High School

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