Shakoiya Green
Rochester, New York, United States,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
DONUTS DELITE
03.2022 - 02.2024
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
Outpatient Access Specialist
University Of Rochester
01.2018 - 12.2021
- Enabled seamless transitions between appointments by effectively managing patient flow within the outpatient facility.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained patient confidentiality in accordance with HIPAA regulations while managing sensitive information and documentation.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
STATE UNEMPLOYMENT CLAIMS SPECIALIST
Paychex Inc
04.2014 - 05.2016
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Expedited claim approvals by effectively prioritizing workload and managing deadlines.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Assisted clients with completion of applications and paperwork.
401K Specialist
Paychex Inc
12.2013 - 04.2014
- Reconciled HSA, FSA and 401K elections against vendor records and reported weekly demographic changes to HR, payroll and 401K vendor.
- Administered performance-based incentive and bonus plans, encouraging employee excellence.
- Developed informative marketing materials to educate prospective clients on the benefits of our firm''s expertise in managing 401K plans effectively.
- Facilitated training sessions for new hires, ensuring proper understanding of company policies and procedures related to 401K administration.
- Served as a knowledgeable resource for colleagues seeking guidance on complex 401K-related issues or challenges.
- Ensured timely and accurate processing of contribution changes, loan requests, and distribution transactions for clients'' accounts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
No Degree - Respiratory Therapy
Genesee Community College
Batavia, NYSkills
- Employee Supervision
- Work Planning and Prioritization
- Profitability Optimization
- Quality Assurance
- Customer Retention
- Team Leadership
- Payroll Administration
- Calendar and Scheduling Software
- Customer Service
- Conflict Resolution
Timeline
Restaurant Manager
DONUTS DELITE
03.2022 - 02.2024
Outpatient Access Specialist
University Of Rochester
01.2018 - 12.2021
STATE UNEMPLOYMENT CLAIMS SPECIALIST
Paychex Inc
04.2014 - 05.2016
401K Specialist
Paychex Inc
12.2013 - 04.2014
No Degree - Respiratory Therapy
Genesee Community College
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