Shaktty Cartagena
State Farm
Orlando,FL
1
Certification
7
years of professional experience
Customer service and sales professional with experience in insurance and retail management. Skilled at building relationships with customers, identifying client needs, resolving concerns, and meeting sales goals. Recognized for strong communication, problem-solving, and the ability to work effectively in fast-paced environments. Seeking to leverage customer service and sales experience to contribute to a growth-oriented organization.
Work History
Customer Representative
1 Year 4 Months- Assist customers with auto, home, life, and health insurance inquiries.
- Generate insurance quotes and educate customers on available coverage options.
- Build relationships with new and existing customers through phone, email, and in-person interactions.
- Identify customer needs and recommend appropriate insurance products.
- Process policy changes, payments, renewals, and documentation accurately.
- Maintain detailed customer records while ensuring compliance with company procedures.
- Support sales initiatives by following up with leads and cross-selling additional insurance products.
Assistant Manager
5 Years- Supervised daily operations and supported a team in meeting productivity and performance goals.
- Trained and coached new employees on company procedures and customer service expectations.
- Assisted with scheduling, workflow coordination, and operational problem-solving.
- Helped maintain a safe, organized, and efficient work environment.
- Resolved employee and customer concerns professionally and effectively.
- Monitored performance metrics and contributed to continuous process improvements.
Education
High School Diploma
Skills
Customer Service
Sales
Relationship Building
Insurance Products
Cross-Selling & Upselling
Communication
Problem Solving
Time Management
Microsoft Office
Data Entry
CRM Systems
Team Leadership
Conflict Resolution
Multitasking
Organization
Bilingual
Certification
4:40 licensed
Languages
Spanish
Native or Bilingual
Timeline
Customer Representative
State Farm
03.2025 - CurrentRead More
Assistant Manager
Amazon
11.2019 - 11.2024Read More
Maynard Evans High School
High School Diploma
Read More