Shakura Anderson
Phoenix,AZ
Summary
Customer Service expert looking for a position in which to be an asset to a company by offering professional service. Focused on the customer as well as upholding the store or company reputation.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Mcgess Tax Service
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer service rep remote
Randstad Staffing
09.2020 - Current
- Answering inbounds calls from guest regrading their target orders
- Chatting and emailing the guest
Sales Representative
MPI Meeting Professionals International
08.2018 - 04.2019
- Planning and implementing sales
- Marketing and product development programs, both short and long range, targeted toward existing and new markets by performing the following duties personally or through subordinates
Customer services Rep.
RemX staffing
01.2019 - 03.2019
- Answering inbound calls from clients that needed rides to the doctor office
- Scheduling appointments for clients that needed rides to their doctor appointment
Customer Service Rep.
Subway
10.2018 - 01.2019
- Manage cash and sales transactions in dining facilities
- Responsibilities include promoting services, improving customer satisfaction, answering to inquiries, and greeting customers
Sale Agent
Dial America
01.2017 - 11.2018
- Presenting, promoting and selling products/services using solid arguments to existing and prospective customers
- Performing cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establishing, developing and maintaining positive business and customer relationships
Packing and Sorting
Lyneer Staffing Solution
01.2017 - 05.2017
- Utilizes hand-to-surface methods for all package handling
- Loads and unloads packages onto or from delivery vehicles, trailers, pallets, conveyor system carts and load gratings
- Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shifts of two to four hours
- Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly
- Performs other duties as assigned
Packing and picker
Integrity Staffing
01.2014 - 02.2016
- Manages pick ticket orders
- Pull warehouse items from the shelves based on number, size, color, quantity, and quality requirements
- Ensures that orders are accurate
- Stages items correctly for delivery
- Operates handling equipment and ensures safety regulations are followed
- Plans and monitors product storage and dispatch
- Oversees stock replenishment
Sales Manager
Goodwill
01.2014 - 05.2015
- Achieving growth and hitting sales targets by successfully managing the sales team
- Designing and implementing a strategic business plan that expands company’s customer base and ensure its strong presence
- Owning recruiting, objectives setting, coaching and performance monitoring of sales representatives
Teller
Bank of New Albany
02.2010 - 04.2011
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
Education
High School Diploma -
Ingomar High School
New Albany, Mississippi05.2010
Timeline
Customer Service Representative
Mcgess Tax Service
06.2021 - Current
Customer service rep remote
Randstad Staffing
09.2020 - Current
Customer services Rep.
RemX staffing
01.2019 - 03.2019
Customer Service Rep.
Subway
10.2018 - 01.2019
Sales Representative
MPI Meeting Professionals International
08.2018 - 04.2019
Sale Agent
Dial America
01.2017 - 11.2018
Packing and Sorting
Lyneer Staffing Solution
01.2017 - 05.2017
Packing and picker
Integrity Staffing
01.2014 - 02.2016
Sales Manager
Goodwill
01.2014 - 05.2015
Teller
Bank of New Albany
02.2010 - 04.2011
High School Diploma -
Ingomar High School
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