Shakyra Robinson
Orlando
Summary
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
09.2025 - Current
- Processed prescriptions accurately, ensuring compliance with health regulations and company policies.
- Assisted customers in locating medications and provided information on usage and side effects.
- Maintained inventory levels by tracking stock and ordering pharmaceuticals as needed.
- Operated pharmacy software to update patient profiles and manage prescription records efficiently.
- Collaborated with pharmacists to prepare medications for patients, enhancing workflow efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Set up and modified patient profiles to include current medications and insurance details.
Call Center Representative
TetraTech
09.2024 - 05.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Assistant
Metro Health Inc
08.2022 - 05.2023
- Administered medications and injections under physician supervision.
- Assisted in patient intake, gathering vital signs and medical history.
- Scheduled appointments and managed patient records using electronic health systems.
- Educated patients on treatment plans and medication compliance.
- Maintained cleanliness and organization of examination rooms and equipment.
- Monitored inventory levels of medical supplies, ensuring adequate stock availability.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Retail Sales Associate
Banana Republic
04.2019 - 09.2020
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and attract customers.
- Processed transactions accurately using point-of-sale system, ensuring efficient checkout experience.
- Collaborated with team members to achieve sales targets and improve store performance.
- Organized stockroom efficiently, facilitating quick access to merchandise for sales floor replenishment.
- Provided exceptional customer service, resolving issues to ensure satisfaction and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Cashier
Taco Bell
02.2020 - 05.2020
- Maintained cleanliness and organization of workspace and dining area.
- Managed cash drawer, ensuring accurate handling of cash and change.
- Collaborated with team to meet daily sales goals through efficient service.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Workforce Academy
2210 S Rio Grande Ave Orlando, FL 32805 United St2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Data entry
- Organization and Prioritization
Timeline
Pharmacy Technician
Walgreens
09.2025 - Current
Call Center Representative
TetraTech
09.2024 - 05.2025
Medical Assistant
Metro Health Inc
08.2022 - 05.2023
Cashier
Taco Bell
02.2020 - 05.2020
Retail Sales Associate
Banana Republic
04.2019 - 09.2020
High School Diploma -
Workforce Academy