Shala Huntsberry
Beaumont,TX
Summary
Results-driven Operations Manager with extensive experience in team building and training. Skilled in schedule management, customer inquiry resolution, and providing constructive feedback to foster continuous improvement. Proven ability to balance team performance with customer service targets and business objectives, while optimizing procedures to maximize productivity.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Manager
Sonic Drive-In
Beaumont, TX
11.2006 - Current
- Organized schedules and workflows to align with business demands and ensure adequate shift coverage.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to enhance productivity and build confidence.
- Provide guidance and support to junior staff members on daily task, projects, and objectives.
- Managed customer service inquiries and complaints to maintain high satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing and shift changes functions to maintain operational standards each day.
- Managed cash operations efficiently to ensure smooth transactions.
Class B Trainer
Lamar Institute Of Technology
Beaumont, Texas
11.2024 - 05.2026
- Facilitated workshops to improve peer teaching skills and foster professional growth.
- Collaborated with faculty to enhance curriculum and instructional methodologies for improved learning outcomes.
- Assessed student progress, delivering constructive feedback to improve performance.
- Mentored new trainers on effective teaching strategies and industry best practices, increasing their instructional effectiveness.
- Organized educational events to promote engagement within the community.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Documented all training activities including attendance records, feedback forms, surveys.
- Resolved any issues raised by participants during the training session in a timely manner.
Education
Class A CDL
Lamar Institute of Technology
Beaumont, TX08-2026
Associate of Arts - Business Management
Lamar Institute of Technology
Beaumont, TX05-2026
High School Diploma -
Solid Rock Christian Academy
Beaumont, TX05-2022
Skills
- Operations
- Inventory Management
- Point-of-Sale Management
- Scheduling (7 years)
- Inventory (8 years)
- Data Analysis
- Team development
- Training expertise
- Document Management
- Financial Reporting
- Communication skills
- Restaurant operations
- Safe driving techniques
- Post-trip inspections
- Air brake systems
- Speed management
- Equipment monitoring
Certification
- ServSafe, September 2023
- Class B license for three years
Upgraded to a Class A June 16,2026 finished July 31,2026
Tested out August 2026
Timeline
Class B Trainer
Lamar Institute Of Technology
11.2024 - 05.2026
Manager
Sonic Drive-In
11.2006 - Current
Class A CDL
Lamar Institute of Technology
Associate of Arts - Business Management
Lamar Institute of Technology
High School Diploma -
Solid Rock Christian Academy