SHALAE HOPSON
The Brass Taps Bar And Grille
Baltimore City,MD
2027
years of professional experience
Dynamic hospitality professional with a proven track record at The Brass Tap, excelling in customer service and team leadership. Skilled in crafting exceptional cocktails and enhancing guest experiences, I leverage effective communication and time management to drive satisfaction and operational efficiency. Committed to responsible alcohol service and team collaboration.
Work History
Manager/ Bartender/Server
4 Years 11 MonthsI help manage the restaurant while also taking orders, making drinks and serving guest according to the menu I also poor beer and make craft cocktails
Server
1 Year 6 Months- Provided exceptional customer service to enrich dining experiences, ensuring satisfaction through proactive engagement and resolution of issues.
- Assisted in training new staff on menu offerings and service
- Collaborated with kitchen staff to coordinate food preparation, ensuring adherence to presentation standards.
Prep Cook
- Prepared ingredients by chopping, slicing, and measuring for efficient meal assembly.
- Maintained cleanliness in kitchen areas to ensure compliance with health and safety standards.
- Assisted chefs in cooking and presentation of dishes, enhancing overall service quality.
- Operated kitchen equipment, ensuring proper usage and maintenance for optimal performance.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Team player attitude
Clear and effective communication
Outgoing personality
Responsible alcohol service
Hospitality service expertise
Timeline
Manager/ Bartender/Server
The Brass Taps Bar And Grille
09.2021 - CurrentRead More
Server
Grind and Wine
02.2020 - 08.2021Read More
Prep Cook
Citron
2018 - 05.2020Read More
Dr. Samuel L Banks
High School Diploma
Read More