Shalakkeia Brocks
Jackson
Summary
Detail-oriented professional with extensive experience in patient access and care coordination. Skilled in multitasking, relationship building, and ensuring compliance with healthcare regulations, ready to contribute to improved patient outcomes and streamlined operations.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
St. Dominic's Hospital
Jackson, MS
06.2022 - Current
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Verified patient insurance eligibility and coordinated benefits to enhance access to care.
- Managed patient check-in processes, ensuring accurate data entry and compliance with hospital policies.
- Collaborated with clinical staff to streamline communication and improve patient flow in reception areas.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Personal Care Assistant
Loving Health Care
Jackson, MS
04.2020 - Current
- Provided compassionate care to clients, enhancing their quality of life through daily assistance.
- Assisted clients with personal hygiene, grooming, and mobility needs, ensuring comfort and dignity.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Developed individualized care plans in collaboration with healthcare teams to meet client needs effectively.
Pharmacy Technician
Kroger
Flowood, MS
04.2021 - 06.2023
- Processed prescription orders accurately and efficiently within fast-paced pharmacy environment.
- Assisted pharmacists in compounding medications, ensuring compliance with safety standards.
- Managed inventory levels, conducting regular audits to minimize discrepancies and waste.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
Education
High School Diploma -
Jim Hill High School
Jackson, MS05.2013
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Problem-solving
- Strong empathy
- Team collaboration
- Relationship building
- Quality assurance
- Money handling
- Insurance billing
- Flexible schedule
- Conflict resolution
- Payment processing
- Information collection
Timeline
Patient Access Representative
St. Dominic's Hospital
06.2022 - Current
Pharmacy Technician
Kroger
04.2021 - 06.2023
Personal Care Assistant
Loving Health Care
04.2020 - Current
High School Diploma -
Jim Hill High School