Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shalana White

Shalana White

LaFayette,NY

Summary

Dynamic leader with a proven track record at Dennys, adept in team management and customer satisfaction. Excelled in staff training, improving service quality, and implementing cost-control measures. Skilled in POS system operation and conflict resolution, consistently enhancing customer experiences and operational efficiency. Achieved significant improvements in staff performance and customer feedback.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Dennys
08.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Shift Supervisor

Dennys Restaurant
05.2017 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Completed cash and credit card transactions accurately using POS software.

Medical Assistant

Associates for Women's Medicine
08.2023 - 04.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Server

Dennys Restaurant
02.2014 - 05.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Medical Assistant

OCM BOCES
Liverpool, NY
08.2023

GED -

OCM BOCES
Liverpool, NY
02.2007

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Complaint resolution
  • Organization and prioritization
  • Food service background
  • Pre-shift walk-through
  • Labor and food cost control
  • Customer service
  • Problem-solving

Certification

Serve Safe Certification

OSHA 10

Basic Life Support

Timeline

Restaurant Manager

Dennys
08.2024 - Current

Medical Assistant

Associates for Women's Medicine
08.2023 - 04.2024

Shift Supervisor

Dennys Restaurant
05.2017 - 08.2024

Server

Dennys Restaurant
02.2014 - 05.2017

Medical Assistant

OCM BOCES

GED -

OCM BOCES

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Shalana White