Shalanda McNary
Jonesboro,Ga
Summary
Utilized strong people skills to foster a positive work environment and promote customer satisfaction while supporting team growth.
Overview
24
24
years of professional experience
Work History
Acima
Fayetteville, GA
11.2011 - Current
- Motivate, evaluate, coach, and counsel Acima store coworkers including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination
- Manage and direct the work of all store coworkers on a day-to-day basis
- Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions
- Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
- Train, supervise, and assess coworkers' dedication to exceptional customer service
- Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers
- Enhance coworkers' sales and account management skills through ongoing training and coaching
- Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service
- Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
- Recruit, interview, and hire coworkers for the store
Store Manager in Training
American Eagle
Decatur, GA
10.2010 - 06.2011
- Manage 20-50 employees.
- Build schedule per company needs.
- Execute floor set per company tools therefore achieving store readiness.
- Open and Closed store
- Preformed booking and daily transactions
- Interact with customer to resolve customers complaints
- Consistently meet quarterly inventory goals.
Store Manager/Store Opener/Training Store Manager
Dots Fashion
Atlanta, GA
07.2002 - 10.2010
- Manage 20-50 employees.
- Build schedule per company needs.
- Execute floor set per company tools therefore achieving store readiness.
- Open and Closed store
- Developed and trained employees and managers
- Preformed booking and daily transactions
- Interact with customer to resolve customers complaints
- Consistently meet quarterly inventory goals.
- Develop and trained team on safety guidelines
- Partner with DM on all aspect of the business
- As store opener trained and develop team per company brand
Education
Bachelor of Science - Psychology
Ashford University
San Diego, CASkills
Spearheaded initiatives to enhance retail sales performance and foster team success
Exhibited strong leadership skills to cultivate team motivation and professional growth
Cultivated collaboration through exceptional communication and interpersonal skills
Exhibited proficiency in Microsoft Office Suite and diverse software applications
Leveraged expertise in inventory management and merchandising principles to enhance stock optimization
Developed in-depth expertise in rental and leasing industry practices
Exhibited strong time-management capabilities while efficiently coordinating multiple tasks
Exhibited adaptability by overseeing a flexible schedule encompassing evenings, weekends, and holidays
Oversaw store operations by providing consistent in-person leadership and guidance
Accomplishments
Top 10 with increase sales growth, low losses, profit
Timeline
Acima
11.2011 - Current
Store Manager in Training
American Eagle
10.2010 - 06.2011
Store Manager/Store Opener/Training Store Manager
Dots Fashion
07.2002 - 10.2010
Bachelor of Science - Psychology
Ashford University