Shalandria Davis
Paducah,Kentucky
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly motivated employee with Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Foot Locker
Paducah, KY
09.2016 - 01.2023
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees by using excellent interpersonal skills to boost talents of retail team.
- Supervised cash drawers' balances and deposited store receipts while using strong ability to remain organized to allow for consistency and ensure accuracy.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Taught junior employee's proactive strategies to meet operational and sales goals.
Housekeeping Room Attendant
Residence Inn By Marriot
Paducah , KY
06.2018 - 03.2020
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Server/Bartender/Shift Leader
Show Me's Sports Bar and Grill
Paducah, KY
01.2014 - 01.2017
- Responsible for serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
- Ensured proper presentation and preparation of food products and beverages in an appealing way
- Provided exceptional service to high volume of daily customers.
Customer Service Representative
TeleTech Holdings
Paducah, KY
01.2014 - 11.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints
Life Skills Trainer
NeuroRestorative
Paducah, KY
01.2011 - 02.2012
- Helped clients to build and recognize strengths and self-worth.
- Promoted development of positive social skills by modeling appropriate behavior.
- Conducted life skills evaluations and set client goals based on abilities.
- Supervised developmentally delayed adults in usage of assistive technologies within classroom environment to help them maximize benefits from such equipment.
- Trained program staff on assistive technologies for rollout to physically and developmentally disabled individuals.
- Analyzed training to determine which techniques were most effective and implemented successful methods into future training sessions and programs.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Education
Bachelor of Science - Healthcare Management
South University
Savannah, GA10.2023
High School Diploma -
Massac County High School
Metropolis, IL05.2010
Skills
- Leadership
- Time management
- Decision Making
- Program Optimization
- Customer Data Confidentiality
- Appointment Scheduling
- Patient Health Information Access
- Office Management
- HIPAA Compliance
- Medical Records Verification
Timeline
Housekeeping Room Attendant
Residence Inn By Marriot
06.2018 - 03.2020
Retail Store Manager
Foot Locker
09.2016 - 01.2023
Customer Service Representative
TeleTech Holdings
01.2014 - 11.2015
Server/Bartender/Shift Leader
Show Me's Sports Bar and Grill
01.2014 - 01.2017
Life Skills Trainer
NeuroRestorative
01.2011 - 02.2012
Bachelor of Science - Healthcare Management
South University
High School Diploma -
Massac County High School
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