Shalane Mckee
Ridgeland
Summary
Dependable and motivated Customer Service professional. Strong communication skills, excellent attendance, and a commitment to learning new tasks quickly. Experienced in customer service, clerical support, and assisting individuals in need. Dedicated to contributing positively to agency goals and community outcomes.
Overview
6
6
years of professional experience
Work History
Benefit Program Specialist I
Mississippi Department of Employment Security
Jackson, MS
11.2025 - Current
- Answered high-volume phone calls, provided information to job seekers, and directed callers to the appropriate staff or services.
- Loaded job postings into the state workforce system with accuracy, ensuring complete and up-to-date information for employers and applicants.
- Assisted walk-in clients with job searches, account setup, and navigating online employment tools.
- Supported staff with administrative tasks, including filing, scanning, and preparing documents.
Customer service representative
Iqor
Meridian, MS
04.2022 - 11.2025
- Analyze customer interactions to streamline processes and reduce response times effectively.
- Proven ability to learn quickly and adapt to new situations.
- Ensured the timely unloading of perishable goods such as food products or medications, mitigating spoilage risks and maintaining their quality throughout the supply chain process.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on operational procedures and customer service standards.
Backroom Associate
Ross
Meridian, MS
02.2020 - 04.2022
- Inspected incoming materials for quality assurance and compliance with standards.
- Collaborated with team members to optimize unloading processes and reduce delays.
- Maintained accurate records of inventory received and reported discrepancies timely.
- Trained new associates on safety protocols and best unloading practices.
- Enhanced warehouse efficiency by consistently unloading shipments in a timely manner.
Education
High School Diploma -
Newton High School
Newton, MS05-2012
Skills
- Customer service
- Critical thinking
- Empathy and patience
- Customer engagement
- Appointment scheduling
- Workforce development services
- Adaptability and flexibility
- CRM software
- Billing management
- Wagner–Peyser job-matching
- Packaging and labeling
- Sorting and labeling
Timeline
Benefit Program Specialist I
Mississippi Department of Employment Security
11.2025 - Current
Customer service representative
Iqor
04.2022 - 11.2025
Backroom Associate
Ross
02.2020 - 04.2022
High School Diploma -
Newton High School