Shalayne Williams
Tooele,Utah
Summary
Dynamic professional with a proven track record at Mountain West Medical Center, excelling in operations management and customer service. Skilled in cost reduction and team leadership, I successfully enhanced patient care efficiency and negotiated supplier contracts, achieving significant operational savings while ensuring compliance with healthcare regulations.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Mountain West Medical Center
Tooele
08.2020 - Current
- Led daily operations to enhance patient care and service efficiency.
- Monitored compliance with healthcare regulations, ensuring adherence to quality standards and protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Assisted in budget preparation, ensuring alignment with financial goals.
Service Coordinator
Nelson Labs
Salt Lake City, UT
04.2016 - 08.2020
- Coordinated service requests, ensuring timely responses and resolutions for client inquiries.
- Developed and maintained documentation for service processes and workflows to enhance operational efficiency.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Manage all Purchase Orders sent in by sponsors and update payments and test codes when needed
- Manage and track all extra samples in Excel spreadsheet
- Coordinated scheduling for laboratory tests and analyses, ensuring timely service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Quality Assurance Supervisor
CSL Plasma Center
Salt Lake City, UT
03.2006 - 04.2016
- Led quality assurance initiatives to enhance compliance with regulatory standards.
- Developed and implemented testing protocols to ensure product safety and effectiveness.
- Mentored team members on best practices for quality control processes.
- Analyzed data from quality audits to identify areas for process improvement.
- Conducted regular inspections of facilities and equipment to maintain high-quality standards.
- Streamlined documentation processes to improve accuracy and efficiency in reporting results.
- Assist in conducting internal/external audits to monitor facility compliance with CSL procedures, SOP’s, cGMP, OSHA, FDA and other regulations
- Manage the centers plasma processes to ensure overall compliance with standard operating procedures (SOP’s)
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Customer service
- Team leadership
- Decision-making
- Operations management
- Project management abilities
- Cost reduction
- Organizational skills
- Problem-solving
Timeline
Assistant Manager
Mountain West Medical Center
08.2020 - Current
Service Coordinator
Nelson Labs
04.2016 - 08.2020
Quality Assurance Supervisor
CSL Plasma Center
03.2006 - 04.2016
High School Diploma -
Granger High School