Shalea Dallas
Milwaukee,WI
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Walgreens
Milwaukee, WI
11.2024 - 03.2025
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Managed inventory of medications by conducting audits and restocking, maintaining optimal stock levels
- Collaborated with pharmacists to verify prescription information and resolve discrepancies, ensuring proper dosage instructions for patients
- Coordinated with healthcare providers to obtain prior authorizations for medications required by insurance companies
- Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
- Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
- Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
- Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance
- Collaborated with healthcare providers to resolve insurance coverage issues or prior authorization requirements for specific medications
Admissions Office Peer leader
Fox Valley Technical College
Appleton, WI
10.2022 - 03.2023
- Organized and scheduled meetings, conferences, and events, improving departmental coordination
- Created and updated spreadsheets, reports, and presentations using Microsoft Office Suite to support office operations
- Collaborated with team members on special projects, improving operational efficiency
- Managed calendars by scheduling appointments, meetings, and conference calls efficiently
- Participated actively in team meetings, providing input and suggestions for improvement
- Served as a point of contact between different departments within the organization, facilitating communication
- Responded promptly to inquiries from staff members or external parties via phone or email, ensuring timely resolution
Flow Merchant
Aeropostale
Appleton, WI
10.2022 - 02.2023
- Delivered exceptional customer service by resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays, increasing foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Demonstrated excellent time management by efficiently handling multiple tasks simultaneously during busy periods
- Communicated promotions, discounts, and special offers to customers at the point of sale, driving sales
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
Housekeeper
Hyatt
Milwaukee, WI
03.2022 - 08.2022
- Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
Cashier/Customer Service
Woodman's Food Market
Appleton, WI
11.2021 - 02.2022
- Provided exceptional customer service by promptly addressing inquiries or concerns regarding products or services offered
- Responded promptly to customer inquiries or complaints, resolving issues professionally and escalating when necessary
- Operated cash register efficiently, handling transactions accurately and providing excellent customer service
- Stocked and organized grocery shelves according to established guidelines, ensuring products were easily accessible for customers
Housekeeper
Gaylord Texan Resort and Convention Center
Grapevine, TX
07.2021 - 10.2021
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet health standards
- Emptied wastebaskets, cleaned ashtrays, and transported trash and waste to disposal areas, maintaining cleanliness
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items, ensuring guest satisfaction
- Kept storage areas and carts well-stocked, clean, and tidy to support efficient housekeeping operations
Assistant Manager
Kaola Bear Gas station
Arlington, TX
08.2020 - 05.2021
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies to ensure accuracy
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Maintained accurate records of financial transactions including daily sales reports, invoices, and receipts
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
Picker/Packer
Careismatic Brands
06.2020 - 08.2020
- Picked and packed customer orders efficiently in a fast-paced warehouse environment, meeting daily targets
- Utilized handheld scanners to scan barcodes and ensure correct item selection for each order, maintaining accuracy
- Collaborated with team members to meet daily picking targets, consistently achieving XX% pick accuracy rate
- Operated forklifts and pallet jacks to move heavy items safely within the warehouse
- Communicated effectively with supervisors regarding stock levels, order discrepancies, or issues impacting productivity or customer satisfaction
Housekeeper
The Waterford on cooper
Arlington, TX
03.2020 - 06.2020
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet health standards
- Emptied wastebaskets, cleaned ashtrays, and transported trash and waste to disposal areas, maintaining cleanliness
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items, ensuring guest satisfaction
- Kept storage areas and carts well-stocked, clean, and tidy to support efficient housekeeping operations
Housekeeper
DoubleTree by Hilton
Appleton, WI
04.2019 - 12.2019
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet health standards
- Emptied wastebaskets, cleaned ashtrays, and transported trash and waste to disposal areas, maintaining cleanliness
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items, ensuring guest satisfaction
- Kept storage areas and carts well-stocked, clean, and tidy to support efficient housekeeping operations
Housekeeper
Hilton Milwaukee City Center Hotel
Milwaukee, WI
07.2018 - 03.2019
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet health standards
- Emptied wastebaskets, cleaned ashtrays, and transported trash and waste to disposal areas, maintaining cleanliness
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items, ensuring guest satisfaction
- Kept storage areas and carts well-stocked, clean, and tidy to support efficient housekeeping operations
Customer Service Associate/ Pharmacy Tech
Walgreens
Milwaukee, WI
02.2018 - 06.2018
- Received written prescription or refill requests and verified information for completeness and accuracy
- Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Established or identified prices of goods, services, or admission, and tabulated bills using calculators, cash registers, or optical price scanners
- Received payment by cash, check, credit cards, vouchers, or automatic debits, ensuring transaction accuracy
- Greeted customers entering establishments, providing a welcoming environment
Housekeeper
Holiday Inn
Appleton, WI
07.2017 - 12.2017
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet health standards
- Emptied wastebaskets, cleaned ashtrays, and transported trash and waste to disposal areas, maintaining cleanliness
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items, ensuring guest satisfaction
- Kept storage areas and carts well-stocked, clean, and tidy to support efficient housekeeping operations
Crew Member
Mcdonalds
Appleton, WI
02.2017 - 05.2017
- Compiled and balanced cash receipts at the end of the day or shift, ensuring transaction accuracy
- Resolved customer complaints regarding food service, maintaining high satisfaction levels
- Portioned and wrapped food, or placed it directly on plates for service to patrons, ensuring quality presentation
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items, supporting smooth operations
- Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Sales Associate
Old Navy
Appleton, WI
07.2016 - 12.2016
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Enforced safety, health, and security rules to maintain a safe shopping environment
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
Caregiver
Prairie Home Assisted Living
Menasha, WI
03.2015 - 08.2016
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Administered bedside or personal care, such as ambulation or personal hygiene assistance, ensuring client comfort
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands to support client well-being
- Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
Crew Member
KFC
Neenah, WI
06.2014 - 02.2015
- Compiled and balanced cash receipts at the end of the day or shift, ensuring transaction accuracy
- Resolved customer complaints regarding food service, maintaining high satisfaction levels
- Trained workers in food preparation, and in service, sanitation, and safety procedures to ensure compliance
- Controlled inventories of food, equipment, and small wares, reporting shortages to designated personnel
- Supervised and participated in kitchen and dining area cleaning activities to maintain cleanliness standards
Crew Member
Mcdonalds
Neenah, WI
06.2012 - 11.2013
- Listened to and resolved customer complaints regarding services, products, or personnel, ensuring customer satisfaction
- Greeted and seated guests, and presented menus to provide a welcoming dining experience
- Resolved customer complaints regarding food service, maintaining high satisfaction levels
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet health standards
Timeline
Pharmacy Technician
Walgreens
11.2024 - 03.2025
Admissions Office Peer leader
Fox Valley Technical College
10.2022 - 03.2023
Flow Merchant
Aeropostale
10.2022 - 02.2023
Housekeeper
Hyatt
03.2022 - 08.2022
Cashier/Customer Service
Woodman's Food Market
11.2021 - 02.2022
Housekeeper
Gaylord Texan Resort and Convention Center
07.2021 - 10.2021
Assistant Manager
Kaola Bear Gas station
08.2020 - 05.2021
Picker/Packer
Careismatic Brands
06.2020 - 08.2020
Housekeeper
The Waterford on cooper
03.2020 - 06.2020
Housekeeper
DoubleTree by Hilton
04.2019 - 12.2019
Housekeeper
Hilton Milwaukee City Center Hotel
07.2018 - 03.2019
Customer Service Associate/ Pharmacy Tech
Walgreens
02.2018 - 06.2018
Housekeeper
Holiday Inn
07.2017 - 12.2017
Crew Member
Mcdonalds
02.2017 - 05.2017
Sales Associate
Old Navy
07.2016 - 12.2016
Caregiver
Prairie Home Assisted Living
03.2015 - 08.2016
Crew Member
KFC
06.2014 - 02.2015
Crew Member
Mcdonalds
06.2012 - 11.2013