Shaleah Conn
Durham,NC
Summary
Experienced and high-energy server dedicated to creating a warm and inviting atmosphere for guests. Collaborative and hardworking individual with a knack for efficiently managing multiple tasks, constantly striving to elevate the overall dining experience for patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Red Robin
Durham, NC
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Bartender
Spectrum Concessions
Durham, NC
05.2022 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Maintained inventory of liquor, beer, wine, and other beverage items
- Processed payments accurately and efficiently with POS system
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Poured wine, beer and cocktails for patrons
- Made friendly conversation with customers to provide enjoyable bar experience
- Arranged bottles and glasses behind bar to make attractive displays
Server
Tedsmontanagrill
Durham, NC
05.2022 - 07.2023
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Followed health safety guidelines when preparing and serving food products
- Communicated effectively with kitchen staff regarding customer allergies or special requests
Togo Specialist
Chili's Restaurant
Durham, NC
05.2022 - 04.2023
- Operated cash register, collected payment from customers and provided change when necessary
- Verified accuracy of all orders before packing them into bags or containers for take-out
- Performed opening duties including setting up workstations with required supplies and equipment
- Communicated effectively with co-workers regarding new specials or changes in menu items
- Maintained clean and orderly appearance throughout kitchen and dining area
- Coordinated with kitchen staff to prepare food items as ordered
- Packaged food items for take-out customers
Education
High School -
North Rowan High School
Spencer, NC05.2022
Skills
- Food Preparation
- Menu Memorization
- Food Service
- Basic Accounting
- Beverage Preparation
- Food Running
- Performance Improvement
- Licensed Bartender
- Responsible Alcohol Service
- Identification Verification
- Customer Service
- Strong work ethic
- Menu memorization
- Upselling strategies
- Team motivation
Certification
Multiple Bar licenses and certifications for different states.
Timeline
Server
Red Robin
11.2023 - Current
Bartender
Spectrum Concessions
05.2022 - Current
Server
Tedsmontanagrill
05.2022 - 07.2023
Togo Specialist
Chili's Restaurant
05.2022 - 04.2023
High School -
North Rowan High School