Shalee Ahmann
Watertown,SD
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction through attention to detail and effective communication. Skilled in decision-making and multitasking, consistently achieving quality goals while fostering teamwork and collaboration. Strong work ethic drives success in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Online Personal Shopper
Walmart
Watertown, SD
03.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Department Manager
Walmart
Watertown, SD
07.2015 - 03.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Pharmacy Technician
Prairie Lakes Hospital
Watertown, SD
04.2009 - 04.2016
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Education
High School Diploma - General Studies
Valley Falls High School
Valley Falls, KS05.1998
Skills
- Sales experience
- Customer service
- Attention to detail
- Decision-making
- Customer relations
- Planning and organization
- Verbal and written communication
- Teamwork and collaboration
- Strong work ethic
- Multitasking and organization
- Answering phones
Timeline
Online Personal Shopper
Walmart
03.2021 - Current
Department Manager
Walmart
07.2015 - 03.2021
Pharmacy Technician
Prairie Lakes Hospital
04.2009 - 04.2016
High School Diploma - General Studies
Valley Falls High School