Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaleeia Winston

Sandusky,OH

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Server

Sandusky Bay Pancake House
4710 Milan Rd
05.2014 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Bay Pointe Marina
200 Bay Point Blvd, Marblehead, OH 43440
06.2022 - 09.2024
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Perkins High School
Sandusky, OH
05.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Menu Memorization
  • Suggestive Selling
  • Food sales and promotion
  • Menu presentation

Timeline

Server

Bay Pointe Marina
06.2022 - 09.2024

Server

Sandusky Bay Pancake House
05.2014 - 05.2022

High School Diploma -

Perkins High School
Shaleeia Winston
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