Hi, I’m
Shaleen Dilone
Supply Chain | Procurement Manager
Houston,TX
Summary
Results-driven supply chain and customer experience professional , fluent in Spanish, with expertise in procurement, inventory management, and process optimization. Skilled in supplier negotiations, contract development, and financial reporting to maximize efficiency and reduce costs. Proficient in Zendesk and Microsoft Office, with a focus on data-driven decision-making and customer satisfaction. Strong leader and problem-solver, known for driving collaboration, boosting profitability, and building high-performing teams.
Overview
10
years of professional experience
4
years of post-secondary education
1
Language
Work History
BoundlessHouston, Texas
Operations & Talent Management Leader
04.2024 - 09.2024
Job overview
- Optimized operations by implementing policies and monitoring KPIs, boosting team efficiency by 20%.
- Managed vendor contracts and budgets, reducing costs by 15% while maintaining high-quality services.
- Streamlined office administration, including schedules, supplies, and facility maintenance.
- Led full-cycle recruitment, sourcing top talent and improving retention by 25%.
- Developed onboarding and hiring strategies aligned with company goals, filling key roles efficiently.
DroppsHouston, TX
Supply Chain/Procurement Manager
11.2019 - 12.2023
Job overview
- Reduced costs by over $200K in 2024 through supplier negotiations, RFQs, and alternative sourcing strategies.
- Spearheaded Leaping Bunny certification, demonstrating a commitment to ethical and cruelty-free production.
- Proficient in ERP systems, specializing in NetSuite for financial management, CRM, inventory, and e-commerce.
- Implemented just-in-time inventory management, reducing excess stock and associated holding costs.
- Minimized production waste and defects through efficient techniques, employee training, and quality control measures.
- Optimized supply chain sustainability by partnering with eco-friendly suppliers and reducing carbon footprint.
- Proven ability to reduce costs, enhance operational efficiency, and improve customer service.
DroppsNew York, New York
Customer Experience Specialist
08.2019 - 05.2020
Job overview
- Ensured regulatory compliance and secured ISO 14001 certification
- Delivered accurate product info and transparent pricing
- Managed multi-channel support (Zendesk) and order updates
- Simplified returns and clarified policies
- Analyzed customer data to drive improvements
- Led hiring, training, and performance management
- Oversaw financial reports to boost productivity and cut costs
- Resolved inquiries, processed orders, and managed Shopify storefront
Big Gay Ice CreamNew York, New York
General Manager of Operations
05.2014 - 07.2019
Job overview
- *Researched and implemented products/services that boosted efficiency by 20% and reduced operational costs by 15%.**
- *Monitored and managed inventory, reducing overstock by 25% and ensuring 98% alignment with production needs.**
- *Coordinated cross-department communication, resolving 95% of procurement issues within 24 hours.**
- *Built and maintained supplier relationships, negotiating contracts that lowered costs by 10% and improved delivery times by 30%.**
- *Trained and mentored a team of 10+ staff, resulting in a 40% reduction in customer complaints and increased positive feedback by 35%.**
- *Delivered exceptional customer service, handling and resolving an average of 50+ inquiries/complaints weekly, achieving a 95% satisfaction rate.**
- *Assigned tasks and managed schedules for 15 employees, improving productivity by 20% and reducing scheduling conflicts by 50%.**
- *Processed financial transactions totaling over $100K monthly and maintained 100% accuracy in accounting records.**
- *Performed office duties and matched invoices, ensuring 99% accuracy in documentation and reducing discrepancies by 30%.**
Education
Arrojo Cosmetology SchoolNew York, NY
Certification from Cosmetology Business
09.2012 - 01.2014
City University of New York, Borough of ManhattanNew York, NY
Associate of Arts from Accounting and Information Systems
01.2008 - 01.2011
Skills
Timeline
Operations & Talent Management Leader
Boundless
04.2024 - 09.2024
Supply Chain/Procurement Manager
Dropps
11.2019 - 12.2023
Customer Experience Specialist
Dropps
08.2019 - 05.2020
General Manager of Operations
Big Gay Ice Cream
05.2014 - 07.2019
Arrojo Cosmetology School
Certification from Cosmetology Business
09.2012 - 01.2014
City University of New York, Borough of Manhattan
Associate of Arts from Accounting and Information Systems
01.2008 - 01.2011
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