SHALEEN RAE GOMEZ
Norwalk,USA
Summary
Bartender and server with 20 plus years of experience in high-volume settings, excelling in drink preparation and customer service. Proven ability to deliver outstanding hospitality while efficiently managing multiple tasks. Ready to contribute immediately in a new service role.
Overview
31
31
years of professional experience
Work History
Bartender
Ruth's Chris Steakhouse
Anaheim, California
12.2023 - Current
- Mixed cocktails and beverages according to established recipes and company standards.
- Delivered exceptional customer service to elevate dining experiences.
- Trained new bartenders on drink preparation and service techniques.
- Accurately handled cash transactions during peak service periods.
- Engaged with customers to foster rapport and encourage repeat visits.
- Processed payments efficiently using POS system.
- Resolved customer complaints professionally to maintain satisfaction.
Bartender
Dave & Buster's
Orange, CA
05.2011 - Current
- Established long-term customer relationships, fostering loyalty and repeat business.
- Maintained optimal stock levels of bar items to meet customer demand.
- Delivered exceptional service to all customers throughout shifts.
- Identified fake identification cards while managing unruly patrons effectively.
- Executed transactions with precision and efficiency.
- Prepared drinks accurately and promptly for customer satisfaction.
Bartender/ Server
Rockwell's Cafe & Bakery
Villa Park, CA
11.2014 - 05.2019
- Guaranteed exceptional service to all customers every night.
- Assisted customers with needs at bar and beyond.
- Executed transactions with accuracy and efficiency.
- Prepared drinks accurately and swiftly for customer enjoyment.
Lead Bartender
Yard House
Long Beach, CA
09.1999 - 03.2019
- Enhanced bar efficiency by preparing drinks swiftly and accurately.
- Cultivated strong customer relationships, creating repeat patrons.
- Maintained exceptional service standards for all patrons throughout the evening.
- Trained new hires to uphold consistent service quality.
- Participated in hiring process to recruit skilled bartenders.
Bartender/ Server/ Manager
George's Greek Cafe
Lakewood, CA
07.2009 - 05.2011
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Lead Bartender, Scheduling.
- Increased sales.
Server /Bartender
Red Robin Gourmet Burgers and Brews
Cypress, CA
07.1995 - 05.1999
- Processed cash, credit card, and check payments after verifying validity.
- Resolved customer issues promptly, ensuring swift problem-solving.
- Assessed customer needs to recommend suitable service options.
- Welcomed customers and extended assistance as needed.
Education
Medical Assistant -
Cabrillo Lane Adult Educational Center
Cerritos, CA05.1997
Diploma -
Artesia High School
Lakewood, CA06.1995
Skills
- Customer service expertise
- Beverage preparation
- Interpersonal communication
- Training and development
- Leadership and management
- Sales and marketing
Timeline
Bartender
Ruth's Chris Steakhouse
12.2023 - Current
Bartender/ Server
Rockwell's Cafe & Bakery
11.2014 - 05.2019
Bartender
Dave & Buster's
05.2011 - Current
Bartender/ Server/ Manager
George's Greek Cafe
07.2009 - 05.2011
Lead Bartender
Yard House
09.1999 - 03.2019
Server /Bartender
Red Robin Gourmet Burgers and Brews
07.1995 - 05.1999
Medical Assistant -
Cabrillo Lane Adult Educational Center
Diploma -
Artesia High School