SHALENA SANTOS
Kempner,TX
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
13
13
years of professional experience
Work History
Store Associate
Defense Commissary Agency, DECA
08.2023 - 03.2024
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
Stay at Home Mother
homemaker
09.2018 - 08.2023
- Skilled at working independently and collaboratively in team environments.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Child Development Associate
CYS
09.2015 - 11.2017
- Observed children to recognize and maintain strong awareness of developmental progress.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Conducted child health, sensory and behavioral screenings and prepared observation results.
- Built and maintained strong parent and student relationships.
- Created safe and nurturing learning environment for preschoolers.
- Monitored classroom to verify safe and secure environment.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
Customer Service Associate
Starship
02.2013 - 11.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Red Cats USA
04.2012 - 11.2012
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Answered over 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Provide elevated customer experience to generate loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems promptly.
- Provided ongoing guest service, including giving fashion advice.
- Directed calls to appropriate individuals and departments.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Recommended alternative items if product was out of stock
- Cashier and sales
Cashier
Burger King
10.2010 - 06.2011
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
Education
No Degree - Psychology
El Paso Community College
El Paso,TXCertified - Dental Assisting
Penn Foster
Online12.2020
Certified - Pharmacy Technician
Medcerts
Online05.2015
High School Diploma -
Chapin Highschool
El Paso,TX05.2010
Skills
- Customer Service Best practices
- Analytical and Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Planning and Coordination
- Excellent Communication
- Team building
- Product display
Timeline
Store Associate
Defense Commissary Agency, DECA
08.2023 - 03.2024
Stay at Home Mother
homemaker
09.2018 - 08.2023
Child Development Associate
CYS
09.2015 - 11.2017
Customer Service Associate
Starship
02.2013 - 11.2014
Customer Service Representative
Red Cats USA
04.2012 - 11.2012
Cashier
Burger King
10.2010 - 06.2011
No Degree - Psychology
El Paso Community College
Certified - Dental Assisting
Penn Foster
Certified - Pharmacy Technician
Medcerts
High School Diploma -
Chapin Highschool