Dylan Matthew Ortiz
Summary
Able to succeed in dynamic environments and skillfully manage multiple tasks while remaining reliable and focused. Proficient interpersonal skills, creating positive professional relationships and communicating effectively at all levels.
Overview
8
8
years of professional experience
Work History
Head Receptionist
Madbula
New York
12.2024 - Current
- Directed front desk operations, ensuring efficient daily workflows and a high standard of service delivery.
- Coordinated meeting room bookings, scheduled appointments, and facilitated guest registration to ensure a seamless arrival experience.
- Supervised and trained reception staff, reinforcing customer service best practices and performance expectations.
- Partnered with management to optimize reception procedures and elevate overall service quality.
- Managed and prioritized incoming communications, including emails, messages, and correspondence.
- Contributed to special projects supporting customer service initiatives and continuous improvement efforts.
Lifeguard Supervisor
NFC Amenity
08.2020 - 12.2024
- Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
- Maintained proper paperwork to provide accurate incident records.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Certified Lifeguard/Summer Camp Counselor
Camp Henry
New York
07.2019 - 08.2019
- Kept watch over swimmers to ensure fast response when distress situations arose
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support
- Guided, mentored, and counseled youths and built positive relationships to help achieve personal goals
Sale Associate
Foot Locker Inc.
New York
07.2018 - 09.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Surpassed daily sales goals and promoted additional products
Education
High School Diploma -
East Side Community HS
New York , NY06.2019
Skills
Proficient in Microsoft Excel, Word, Outlook
Outreach Worker Volunteer
Distributed outreach materials and essential supplies to individuals experiencing barriers to care.
Organized and participated in community events, workshops, and awareness campaigns to promote services.
Timeline
Head Receptionist
Madbula
12.2024 - Current
Lifeguard Supervisor
NFC Amenity
08.2020 - 12.2024
Certified Lifeguard/Summer Camp Counselor
Camp Henry
07.2019 - 08.2019
Sale Associate
Foot Locker Inc.
07.2018 - 09.2018
High School Diploma -
East Side Community HS