Shalesa Moakan
Summary
Results-driven Sales & Call Center Representative experienced in timeshare and vacation sales. Achieved high productivity and exceeded quotas through effective customer relationship management and strategic sales planning. Focused on delivering exceptional client engagement and satisfaction in high-volume sales environments.
Overview
27
27
years of professional experience
Work History
Timeshare Sales Representative
Hilton Grand Vacations Club
Orlando, FL
08.2025 - 04.2026
- Delivered tailored sales pitches that effectively engaged potential customers, leading to improved conversion rates.
- Established strong client relationships to identify and address specific vacation needs, resulting in increased customer satisfaction.
- Conducted property tours for prospective buyers, highlighting key amenities and benefits to enhance buyer interest.
Sales & Activation Specialist
Wyndham Vacation Ownership
05.2024 - 12.2024
- Delivered persuasive presentations that secured ownership sales.
- Consistently met and exceeded daily sales targets, driving overall revenue growth.
- Facilitated customer support services
Outbound Sales Agent
Holiday Inn Club Vacations
06.2023 - 04.2024
- Assisted customers with reservations to enhance overall travel experiences.
- Promoted upgrades to maximize customer satisfaction and service quality.
- Managed call center operations
Timeshare Sales Consultant
Vacation Village
Orlando, USA
01.2015 - 01.2021
- Sold vacation packages to warm and cold leads, enhancing customer engagement and satisfaction.
- Exceeded weekly performance quotas consistently, driving revenue growth and contributing to team success.
- Provided customer service in Orlando, FL
Timeshare Sales Consultant
Divi Resorts
, St. Maarten
01.1999 - 01.2014
- Worked in St. Maarten
- Presented personalized sales demonstrations to engage potential clients and highlight product benefits.
- Cultivated strong client relationships, enhancing trust and rapport to facilitate sales.
Education
Diploma - Public Administration
Public Management
University Of Guyana , Guyana Real Estate License (Florida) -
Real Estate
Skills
- Timeshare & Vacation Sales
- Sales Process
- Customer retention
- Reservation systems
- Outbound & Inbound Calling
- Real Estate Knowledge (Florida)
- Negotiation & Communication
Timeline
Timeshare Sales Representative
Hilton Grand Vacations Club
08.2025 - 04.2026
Sales & Activation Specialist
Wyndham Vacation Ownership
05.2024 - 12.2024
Outbound Sales Agent
Holiday Inn Club Vacations
06.2023 - 04.2024
Timeshare Sales Consultant
Vacation Village
01.2015 - 01.2021
Timeshare Sales Consultant
Divi Resorts
01.1999 - 01.2014
Diploma - Public Administration
Public Management
Real Estate License (Florida) -
Real Estate