Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shalese Henderson

Shalese Henderson

Dallas,TX

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server

Stirr Addison
01.2024 - 01.2025
  • Bottle service
  • Boosted beverage sales through upselling techniques.
  • Cultivated warm relationships with frequent guests.
  • Negotiated and resolved guests concerns.
  • Daily sales $3,000-$4,000
  • Training new hires
  • Fast paced environment

Server

Twin Peaks
01.2019 - 01.2023
  • Provided an energetic dining experience.
  • Operated POS terminals to input customers' orders, swipe credit cards, and input cash amounts received.
  • Assisted in training of new waitresses, ensuring attention to detail and comprehensive & understanding of the restaurant's mythology and practices.
  • Time management ensuring all guests were always satisfied.
  • Daily Sales $1,500-$2,500

Cocktail Waitress

Moxies
01.2021 - 01.2022
  • Provided an energetic dining experience.
  • Operated terminals to input guests orders, swipe credit cards, and input cash amounts received.
  • Very fast paced and upscale environment.
  • Training new employees to the restaurant's standards and procedures.
  • Passed secret shops with a 100%
  • Daily sales $2,500-$4,000

Barista

Ooo La Lattes
01.2018 - 01.2021
  • Latte art & Milk steaming.
  • Speed and Efficiency.
  • Training new employees in store policy and procedures.
  • Coordinated weekly schedules for employees.
  • Educated guests about new drink options or recommendations based on their likes and dislikes.

Education

Certification of Completion -

Real State School of Champions
Lubbock, TX
01-2024

High School Diploma -

Randall High School
Amarillo, TX
05-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Effective menu memorization
  • High volume dining
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Relationship management
  • Item promotion
  • Upselling techniques
  • Positive and professional
  • Team member support
  • Reliability
  • Adaptable and flexible

Timeline

Server

Stirr Addison
01.2024 - 01.2025

Cocktail Waitress

Moxies
01.2021 - 01.2022

Server

Twin Peaks
01.2019 - 01.2023

Barista

Ooo La Lattes
01.2018 - 01.2021

Certification of Completion -

Real State School of Champions

High School Diploma -

Randall High School

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